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Field Service Manager

Company: Konica Minolta
Location: Vienna
Posted on: January 16, 2022

Job Description:

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business. From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards. At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers. Position Objective Provide technical field service and support to service technicians and our customers. Essential Job Functions CUSTOMER SATISFACTION --- In all matters, uphold the highest ethical behavior when dealing with customers, vendors, or other employees. --- Ensure "Total Call" procedure is being performed on audits and ride along. --- Perform a min of 3 audits per technician a month. --- Perform at least one ride-along per field technician a month. --- Perform field service escalations on problematic equipment as necessary. --- Complete a minimum of one vehicle inspection per month. --- Perform quarterly goal setting and performance target review with assigned technicians. --- Complete yearly technician performance reviews and goal setting within assigned timelines. TEAM PERFORMANCE --- Have every technician inform field manager of down machines. --- Review call activity every morning in Eautomate and make changes if needed. --- Support sales as needed. --- Provide training and assistance to technicians as needed. --- First call visit at least once a week at 8:30 AM. --- Last call visit at least once a week at 4:30 PM. --- To maintain the following team productivity numbers: Average 4.5 calls per day per technician. Average 4.2 net calls per day per technician. Average 4-hour response time or less. Average call back less than 10%. Achieve monthly team parts budget. Average travel time of 30 minutes or less per call. Average a min. of 7.5 hours of accountable time per day. Efficiency rating of 85% --- Keep VP of Service informed at all times of situations in the field. --- Make consistent team-building management decisions at all times. --- Follow through on additional activities or responsibilities as requested by upper management. --- Ensure all service technicians have all tools needed to perform job responsibilities. --- Maintain a service force in which all service employees have the capacity to work and produce results, meeting or exceeding performance standards. --- Make effective, timely termination decisions; ensure proper staffing in the service team. --- Assume all responsibility for company decisions in the eyes of the subordinates. --- Provide specific methods of group involvement for more tenured employees to ensure intellectual/career growth. --- Give comprehensive new hire training to all service personnel to include all aspects of the service personnel job description --- Reward service technicians on quarterly performance. ASSET MANAGEMENT --- Manage parts usage accurately and in accordance with the territory. --- Ensure that tools and inventory are well organized during ride alongs. ADMINISTRATIVE DUTIES --- Ensure every person on your team understands the mission statement. --- Have team meetings once a month to cover audits and updates. --- Achieve parts spending plan, complete all required paperwork timely and adequately. Competencies (Knowledge, Skills and Abilities) Experience, Educational Reqts and Certifications Konica Minolta Offers: Outstanding benefits package (including medical, dental, vision, life insurance) 401(k) plan with matching company contribution Generous holiday and paid time off schedules Ongoing professional development training Visible, exciting work supporting sales of cutting edge technology and workflow solutions. Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.--- Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Keywords: Konica Minolta, Washington DC , Field Service Manager, Executive , Vienna, DC

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