REMOTE: Director, Digital Product Management (Omni-Channel)

Company: LL Flooring
Location: Washington
Posted on: January 16, 2022

Job Description:

LL Flooring is seeking a Director, Digital Product Management (Omni-Channel) that will lead a cross-functional business team responsible for identifying, championing and building omni-channel products and experiences that meet consumer and business needs. This role will challenge and inspire the organization to think differently and innovate in order to transform the retail flooring shopping experience and position LL Flooring as a best-in-class omni-channel company. You will partner with senior leaders in eCommerce, Strategy, Operations, Installation, Supply Chain, Analytics, Merchandising, Technology, and more to manage and grow a cross-functional team that is progressive, efficient and highly engaged. In this particular role, you will drive the product strategy and development of core technology capabilities that will advance each business unit. You will be focused primarily on multi-touch shopping channels - website, mobile app, and digital tools in stores, with consideration for the unique needs of both our b2c and pro customers. What you will do - Essential Responsibilities Vision and Strategic Leadership

• Define, articulate and champion the product portfolio roadmap & vision to team, peers, stakeholders and executives
• Lead team that is driving the execution of the current year digital/eCommerce roadmap while planning a 2-5 year vision.
• Communicate a clear vision to senior executives and other stakeholders that simplifies complexity and generates excitement
• Define goals and KPIs for short-term and long-term results cross-functionally and drive the team to achieve them
• Establish and maintain the roadmap for the full product portfolio, and make/govern prioritization decisions
• Maintain strong relationships with key business partners and senior executives to ensure product plans are aligned with company objectives/plans
• Maintain a deep understanding of consumer behaviors, the competitive landscape and technology trends to shape strategic decisions, plans and priorities Product Management Oversight and Practices
• Establish, train and govern the standards and practices for exceptional product management
• Direct and oversee the teams' activities to ensure best practices are consistently followed among product teams
• Ensure that requirements from all stakeholders are comprehensive and clear; asking questions to provoke conversation until all impacts are considered and resolved
• Stay current on all the leading Product Management tools, principles and practices, and advocate for continuous improvement
• Align closely with IT for managing release delivery schedules; thoroughly understands the agile development cycle
• Lead and facilitate organized and productive meetings with all levels of associates and executives
• Identify 3rd party vendors, products and services required to support the roadmap. Drive evaluation and on-boarding process of these partners.
• Partner with leaders in User Experience, Strategy and technology to establish and refine leaner, more iterative and collaborative processes across the full product development lifecycle
• Provide prioritization decisions and oversight on opportunity and product backlogs
• Monitor and communicate performance against goals; identify and drive improvement opportunities Team Leadership and Development
• Build and coach a team of talented associates to deliver on the vision and standards and to be strong collaborators, facilitators and communicators
• Attract, recruit and retain a strong bench of skilled and engaged associates
• Create clear role expectations and leverage industry standards to move the practices forward
• Develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy
• Manage resourcing for product roadmap that aligns with business needs and associate growth goals
• Use data to make decisions and when you don't have data, you search for customer feedback, industry data, or competitive reviews to gain insights Qualifications and Requirements
  • Passionate about web/technology
  • Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels
  • Good listener - weighs input from multiple perspectives when forming opinions and recommendations
  • Collaborative and team-oriented work approach; willing to dive into the details and help where needed to get the job done
  • Experience gaining consensus among a large, diverse group of stakeholders
  • Experience managing, training and mentoring others in Product Management methodologies and best practices.
  • Able to easily motivate and inspire team members, peers, stakeholders and executives
  • Analytical; solves problems at root cause and prioritizes effectively
  • Continuous improvement mentality; never satisfied
  • Comfortable speaking to large audiences and executives
  • Flexible and open-minded; proactively seeks input from others
  • Entrepreneurial drive and spirit; enjoys working in a fast-paced environment
  • Handles constructive criticism with ease; adapts easily and efficiently to change
  • Curiosity and creativity to solve customer problems or invent on behalf of customers.
  • Self-starter, decisive and able to move with speed to implement ideas. Education and/or Experience:
    • BA/BS Degree required. Master's Degree a plus.
    • 10+ years' experience in consumer Product Management or related field
    • 3+ years working in b2b or b2c retail eCommerce
    • 3+ years' experience managing direct reports
    • Experience with lean/agile development processes

Keywords: LL Flooring, Washington DC , REMOTE: Director, Digital Product Management (Omni-Channel), Executive , Washington, DC