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Account Manager

Company: Goodshuffle
Location: Washington
Posted on: January 16, 2022

Job Description:

About the Team:We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of 'events nerds' and 'technology nerds', but mostly we're all passionate problem solvers who are dedicated to empowering our users. Weve been voted DCs Best Startup the past 2 years in a row, and were called one of DCs Coolest Places to Work in 2020. Were at an exciting time in our companys growth, and are looking for our next rockstar teammate.could that be you?
About the Role:Goodshuffle Pro is seeking an Account Manager to handle a wide range of responsibilities, with the primary focus of retaining and growing accounts. You will work collaboratively with Sales, Marketing, and Customer Success teams to ensure youre effectively showcasing value to all clients via product education and consultative sales.
Primary Responsibilities Include:

  • Educating users via value-driven product webinars and personalized 1:1 video sales demos of account upgrades (such as specific integrations and features)
  • Acting as a trusted advisor to clients; cheerleading and supporting users to properly implement software and utilize new features
  • Reducing churn and increasing account growth by strategizing with sales and customer success teams on where additional touch points are most needed
  • Analyzing client engagement and product usage via reports and create sales pipeline for account growth
  • Collaborating with marketing to create email and social media campaigns to encourage user engagement and feature adoption
  • Regularly checking in with accounts to prevent churn and ensure client happiness
    What Youll Need:
    • Bachelors degree or equivalent
    • Ability to learn new technology quickly and thoroughly
    • Exceptional people skills (with a wide variety of personalities)
    • Patience in communicating technical concepts to non-technical people
    • A knack for persuasion and/or reframing situations with positivity
    • Outstanding verbal and written communication skills (superior grammar and spelling required)
    • Demonstrated solution-oriented mindset, organizational skills, attention to detail and disciplined execution
    • A strong desire to help clients succeed

      Strong Preference for Applicants with any of the following experience:
      • SaaS sales experience
      • Events industry experience
      • Or experience with any of the following tools: Hubspot, Intercom, JIRA, Excel, Google Sheets, Zoom, MixPanel
        Benefits:
        • Full Health Care (including Dental, Vision)
        • Unlimited PTO
        • 401k (with matching)
        • Commuter benefits ($100/mo)
        • WFH Flexibility (depending on tenure and target hitting)
        • Passionate, caring, and enthusiastic coworkers (Weve been called one of DCs best places to work!)
          To Apply:
          Goodshuffle Pro has been named one of DCs Best Places to Work! If youd like to join us, we recommend reviewing our website and our company values, then sending your resume and cover letter directly to Karen@goodshuffle.com. We encourage applicants of every race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and are committed to an environment of equity and inclusion.by Jobble

Keywords: Goodshuffle, Washington DC , Account Manager, Executive , Washington, DC

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