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MF Customer Engagement - Customer and Partner Management - Lead Associate

Company: Fannie Mae
Location: Washington
Posted on: January 16, 2022

Job Description:

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing environment. Here, you will help lead our industry forward and make your career.

Job Description

As a valued colleague on our team, you will provide expert advice in managing a book of business or a client relationship, overseeing activities involving the customer or product, and determining the ongoing strategy for maintaining the account.

THE IMPACT YOU WILL MAKE

Responsibilities

The MF Customer Engagement - Account Management - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities

  • Manage a book of business and/or client relationships.
  • Communicate with existing/potential customers.
  • Develop business and/or client relationship.
  • Lead and collaborate with other team members in monitoring the performance of the account.
  • Lead team efforts to identify opportunities and improvements for existing customer activities.
    Qualifications

    Minimum Required Experiences
    • 4 years
      Desired Experiences
      • Bachelor degree or equivalent
        Skills
        • The group of skills related to Loan Management including evaluating loan requests, classifying loans, identifying fraud, originating loans, etc.
        • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
        • The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
        • The group of skills related to Learning and Training including conducting, developing, and evaluating training, instructional design, and learning management systems
        • The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
        • Experience helping an organization to plan and manage change in effort to meet strategic objectives
        • The group of skills related to Business Insight including interpreting customer and market insights, forecasting, benchmarking, etc.
        • Experience gathering accurate information to explain concepts and answer critical questions
        • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
          Tools
          • Skilled in Microsoft Teams
          • Skilled in Excel
          • Experience using Salesforce CRM
            Additional Information

            The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

            Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.by Jobble

Keywords: Fannie Mae, Washington DC , MF Customer Engagement - Customer and Partner Management - Lead Associate, Executive , Washington, DC

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