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Program Manager

Company: ActioNet
Location: Washington
Posted on: January 16, 2022

Job Description:

DescriptionActioNet has a need for a seasoned Program Manager to provide oversight on a civilian federal contract. - This position is contingent upon award of contract.Summary:This position is contingent upon award of contract. In this role, you will be responsible for responsible for delivering the services identified in the contract. -You will be the Point of Contact (POC) the services and deliverables provided under the contractIn this role you will ensure cohesiveness between all Tiers, develop, and execute process improvements and ensure customer satisfaction and the Customer experience is at the forefront at all times. - The right candidate will work well with a team, exhibit excellent customer service skills at all times and be self-motivated seeking ways to improve the environment. - -Why ActioNet? It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.Basic Qualifications:ITIL certification v3 or v4Federal contracting experienceBS/BA degree in a related fieldEight (8) to ten (10) years' experience managing service delivery projectsProject Management Institute (PMI) Project Management Professional certification -Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security and software applicationsWorks well within a team and understands the importance of quality customer serviceProven ability at building working relationships with partners, peers, and Senior ManagementPlan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.Plan project stages and assess business implications for each stage.Monitor progress to assure deadlines, standards, and cost targets are met.Preferred Qualifications:Prior experience managing a Call Center a plusHDI certification a plusActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: ActioNet, Washington DC , Program Manager, Executive , Washington, DC

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