Program Manager*

Company: National Capitol Contracting
Location: Washington
Posted on: November 23, 2021

Job Description:

Program Manager A strong leader with extensive experience across AV and Media technology platforms. Candidate will demonstrate expertise running client-site managed service departments. The Program Manager will lead a team of managed services staff to ensure profitable contract execution and client satisfaction. Responsibilities: * Oversees all aspects of multimillion-dollar managed services contract, including contractual compliance and key performance indicators * Directly responsible for Support Operations * Project Manages select capital improvement & technology upgrade projects * Advises client on resource planning and technology investments * Acts as client's in-house Subject Matter Expert on: conferences, meetings, and events; conference planning and support; simultaneous interpretation processes and technologies; internal media communications (streaming and signage); and unified communications * Represents client interests in large, enterprise-level AV technology procurements, directly evaluating and maximizing value from multiple vendor offers * Mentors contract staff * Maintains a positive outlook - a person who inspires others Required Skills: * Experience providing on-site managed services (-25 FTE or greater) * Ability to lead a managed services team to deliver customer satisfaction and meet strict SLAs * Expertise with utilizing performance data to improve contract performance * Expertise consulting on the business impacts of technology (budgetary, capacity, quality) * Ability to help others grow in both service and technical capabilities * Proficient at multitasking and prioritizing in a fast-paced, high-visibility setting * Program or project leadership in an AV, event, & video production environment * Successful track record of innovative technology solutions and demonstrated ability to ensure client satisfaction Desired Skills: * Experience with international organizations, i.e. Department of State, WTO, World Bank, UN, IMF * Experience with large event support * Established relationships with AV equipment manufacturers, including access to roadmaps and Beta tests Years of Experience: * 10 years Degree Requirements: * Bachelor's This is a full-time position. NCC offers a competitive compensation packages: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match. NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

Keywords: National Capitol Contracting, Washington DC , Program Manager*, Executive , Washington, DC