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Social Media Engagement Manager

Company: AppleOne
Location: Mc Lean
Posted on: November 22, 2021

Job Description:

Seeking a creative Social Media Engagement Manager to join our technically complex, multi-channel customer experience organization. We?re looking for someone who can build and scale an externally facing team of Social Media specialists focused on assisting with Member concerns and questions on public-facing forums. The Social Media Manager will be responsible for developing and maintaining strategies for social media customer support, and building a team to respond to members on all public-facing platforms.This role will report directly to the Director of Member Engagement and partner with various leadership within Member Support to deliver an exceptional member experience. You?ll need the ability to communicate effectively with senior executives and have a willingness to roll up your sleeves to get the job done.ResponsibilitiesBuild and manage a high-performing customer-facing social media teamCreate an overall strategy for inbound social media efforts to help assist our membersDefine metrics to measure and track social media engagement effortsManage responses to comments and member inquiries through the Support of social media accountMonitor member requests and feedback to drive insights for senior leadershipWork cross-functionally with departments including Marketing, Product, and EngineeringQualifications3+ years managing a customer-facing social media or community teamExceptional oral and written communication skillsExperience building social media customer-response strategiesDemonstrated ability to monitor and evaluate customer needsExperience managing and coaching a teamA passion and interest in joining a fast-paced and hands-on environment AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.0-1 years

Keywords: AppleOne, Washington DC , Social Media Engagement Manager, Executive , Mc Lean, DC

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