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Convention Services Manager

Company: Westin DC
Location: Washington
Posted on: November 22, 2021

Job Description:

Why us?

Sage Hospitality Group is looking to hire a Convention Services Manager to join our team at the Westin Washington D.C. City Center

A modern, luxury hotel in the heart of our nation's history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world's most iconic destinations: downtown Washington D.C. Our Hotel is just five blocks from the White House, a short walk to the Lincoln Memorial and Washington Memorial, and close to all the best restaurants and bars the city center has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. Join our team!

Job Overview

Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities


-Responsible for the management and planning of meetings/conventions and related activities.
-Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
-Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
-Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
-Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
-Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
-Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
-Follow up on all client needs and inquiries in an efficient and expedient manner.
-Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
-Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
-Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
-Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
-Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers' needs.
-Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
-Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
-Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.

Keywords: Westin DC, Washington DC , Convention Services Manager, Executive , Washington, DC

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