Assistant Property Manager

Company: AvalonBay Communities
Location: Washington
Posted on: November 22, 2021

Job Description:

The Sales and Service Supervisor is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals.Additional responsibilities include but are not limited to:

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads into leases and follow-up with prospects.
• Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding area/neighborhood; conduct tours as needed.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community.
• Support residents during the move-in process; assist with lease renewals, move-out processing and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions on a monthly basis.
• Oversee the delivery of various resident-oriented services (e.g. package pick-up/delivery, community newsletter, parking passes, guest parking passes).
• Plan and execute resident activities and events.
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.Qualified candidates will have 1+ year of multi-family or related property management industry experience or equivalent experience in retail or hospitality. High school diploma or equivalency (GED) required. Bachelor's degree preferred.Job Type: Full-timePay: $60,300.00 - $63,000.00 per yearBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insuranceSchedule:
    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Weekend availabilitySupplemental Pay:
      • Bonus pay
      • Commission payWork Location: One location

Keywords: AvalonBay Communities, Washington DC , Assistant Property Manager, Executive , Washington, DC