Client Success Operations Manager

Company: Salaria Group
Location: Washington
Posted on: February 25, 2021

Job Description:

In this crucial role you will work directly with the CEO to scale the business plus manage & upsell current accounts. Comp is based on experience ranging for 90K-120K base + commish.Salaria Group is a B2B lead generation high-growth start-up founded in April 2019. We are a sales development consultancy that helps businesses build, scale, and optimize sales development teams and operations. Salaria supports a diverse set of clients spanning across many industries.This position will require someone that can adapt to an ever-changing and growing environment. We are on a mission to disrupt the B2B lead generation and sales development consulting industry. We need someone that is ready to become part of an incredibly fast growing start up.* As Customer Success Manager, you will be assigned a set of client accounts across a diverse range of industries. You will be responsible for onboarding new clients and managing existing relationships.* For the clients you are assigned, you will be asked to have a deep understanding of their business model, value proposition, and sales strategy.* You will help new and existing clients craft and continuously optimize a lead generation strategy to meet their business goals. You will be assigned account associates to help you achieve client success.* The Applicant's primary responsibility will be to manage client relationships. The secondary responsibility will be to manage and continuously improve the performance of the associates under your direct responsibility.Responsibilities:* Maintaining client relationships* Work closely with customer sales representatives to ensure positive customer satisfaction* Learn and become an expert in the business models and value propositions of the clientaccounts you are assigned.* Train and provide consistent feedback to your outsourced team.* Conduct consistent quality control checks of the activities of your outsourced teamRequirements:* Business degree required* 5+ years of experience in account management role* Superior oral and written communication skills, as well as a good command of theEnglish language.* Position is a high visibility role and a high degree of professionalism is required* Flexible attitude preferred* Lives in or around the Washington D.C. area* OK with 100% remote* Working computer* Home internet service* A quiet place to conduct client callsPersonal Qualities:* Strong emotional intelligence* Efficient* Good writer* Intelligent* Disciplined* Strong work ethic* Persistent* FlexibleSalaria is an Equal Opportunity/Affirmative Action Employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, nationalorigin, age, protected veteran status, disability status, sexual orientation or gender identity.Powered byPowered by JazzHRy6nKwKkjpx

Keywords: Salaria Group, Washington DC , Client Success Operations Manager, Executive , Washington, DC