Retention Marketing Manager

Company: CleanChoice Energy
Location: Washington
Posted on: February 25, 2021

Job Description:

CleanChoice Energy seeks a dynamic and detail-oriented Retention Marketing Manager to help build our brand and customer value proposition. This is an exciting opportunity for the right person to help build a different kind of energy company - one that believes in renewable energy, and shares the values of our customers. The right candidate will be a hands-on, data-driven team member who can jump in and support the marketing side of customer retention and customer satisfaction.Key Accountabilities* Achieving marketing goals through the development and implementation of retention marketing programs.* Delivering quality programs on time and within budget by managing vendor and inter-organizational relationships and issues. ResponsibilitiesThis position reports to the Group Manager, Retention and has no direct reports. Responsibilities include:* Manage, support and implement marketing programs as assigned across multiple channels with a focus on direct mail, but also support email, social media, web, direct mail, and phones as needed.* Track metrics, interpret results in order to increase retention and customer satisfaction; * Understand the capabilities and support the launch and implementation of new marketing technology tools;* Develop strong, productive relationships with internal and external stakeholders;* Understand the energy market, conduct competitive analysis, anticipate customer needs and advocate for programs to meet those needs and improve key performance metrics; * Ensure marketing materials are proofed, approved and meet all organizational standards;* Other duties as assigned. Required Qualifications And Skills* 3-5 years of experience in marketing and/or advertising including corporate, agency and/or nonprofit experience with heavy direct involvement in direct response marketing* Demonstrated success in supporting direct mail programs that have generated results while building/enhancing brand image* Ability to think strategically and creatively * Excellent time and project management skills, able to work on multiple projects with varying schedules simultaneously* Excellent written communication skills* Ability to interpret and effectively utilize market research and program results data* Excellent attention to detail* Bachelor's degree preferredAbout CleanChoice EnergyCleanChoice Energy is a leading renewable energy company empowering residential and commercial customers to reduce emissions and support clean energy through 100 percent renewable electricity. CleanChoice's mission is to make clean energy accessible for everybody. CleanChoice supplies only clean renewable energy to customers, operating in eight states and the District of Columbia, bringing cleaner air closer to home. The company is a Certified B Corporation, a member of the American Sustainable Business Council and the U.S. Green Building Council, and is certified with the highest available rating by Green America's Green Business Network.LocationA sunny office in Washington, DC overlooking the C&O Canal National Park. We're one block from the Georgetown waterfront.CompensationThis position offers compensation commensurate with experience and skills and a robust benefits package.How To ApplyOur staff's diverse, multidisciplinary background drives our success. We strongly encourage women and/or people of color to apply. To apply, please submit a resume and cover letter via www.cleanchoiceenergy.com/careers/Powered by JazzHRuhRstWtJHV

Keywords: CleanChoice Energy, Washington DC , Retention Marketing Manager, Executive , Washington, DC