Customer Success Manager (Federal)
Company: Contrast Security
Location: Washington
Posted on: February 25, 2021
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Job Description:
Contrast Security is the world's leading provider of security
technology that enables software applications to protect themselves
against cyberattacks, heralding the new era of self-protecting
software. Contrast's patented deep security instrumentation is the
breakthrough technology that enables highly accurate assessment and
always-on protection of an entire application portfolio, without
disruptive scanning or expensive security experts. Only Contrast
has sensors that work actively inside applications to uncover
vulnerabilities, prevent data breaches, and secure the entire
enterprise from development, to operations, to production. At
Contrast, we pride ourselves on being the best and being the best
requires hiring the best. We are looking for a Customer Success
Manager to be a part of creating our world-class product.--Our
ideal candidate is a skilled problem solver and unafraid of
challenges. Building the world's fastest and most accurate
application and web security demands a mix of tenacity, passion,
and experience. At Contrast, you will find an environment where
innovation and success come from creative collaboration. For those
who meet these standards, there is no better place to work than
Contrast Security. About the Position As a Commercial Customer
Success Manager, you will be responsible for the overall success of
a portfolio of Enterprise/Mid-Market customers. You will lead
clients' value realization journey, coordinating a cross-functional
team that spans Sales, Services, Support, Engineering, Product
Management and others. To become a trusted advisor, you will need
to become a subject-matter expert on Contrast's products, use-cases
and application security best practices. In this role, you will be
one of the primary points of contact for our clients; working
hand-in-hand with technical staff and executives on improving the
performance, reliability, and business value of our products. You
will also act as the voice of the customer within Contrast to
escalate problems and to drive prioritization of business needs for
our customers. Your success in this role means higher customer
satisfaction, retention and expansion of Contrast business. We
guarantee that there will never be a boring moment while working at
Contrast! Responsibilities
Keywords: Contrast Security, Washington DC , Customer Success Manager (Federal), Executive , Washington, DC
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