WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

National Operations Manager

Company: Epiq Systems, Inc.--
Location: Washington
Posted on: February 25, 2021

Job Description:

USA-Washington-DC-1330 Connecticut Avenue NW
It's fun to work at a company where people truly believe in what they--are doing! Job Description: Job Summary :

  • Oversees all operations of multiple facilities management sites within a national account
  • Responsible for the direct management of personnel, equipment and other company assets for the national account--
  • Work with the National Account Director to increase revenues, control costs, achieve budgeted profit, and exceed client expectations for service
  • Responsible for proactive management, Site Manager development, coordination of backup staff, training programs as well as providing a high-level customer interface above and beyond the Site Manager level
  • Expected to uphold the Standards of Service and best practices developed by EPIQ Responsibilities:
    • Client Relations:
      • Oversee/Review completion of monthly management report (expected attendance minimum of 1 per quarter)
      • Monthly meeting with key contact
      • Assist NAD with scheduling of semi-annual social event with key contact (lunch, dinner etc.)
      • Ensure completion of Semi-Annual Client surveys
      • Ensure completion of Annual End-User surveys
      • Assist with preparation, presentation, and review of Annual Reports
      • Human Resources:
        • Recruit, develop and train site management and site personnel
        • Conduct frequent visits to account sites to monitor employee growth and development
        • Assist with current programs and help develop new marketplace training initiatives
        • Conduct one-on-one developmental sessions with all direct reports to build more effective communication, to understand training and development needs more clearly, and to provide guidance to each individual as to how to improve his/her management skills
        • Provide coaching and counseling in accordance with EPIQ's progressive discipline policy
        • Utilize Workday Learning for team development
        • Maintain Open-Door policy with all employees
        • Responsible for overall profitability of account base including management of labor, equipment, supplies, and all other EPIQ operating expenses
        • Responsible for increasing profitability by expanding services and add-on business
        • Responsible for reviewing P&L statements for accuracy; ensure budgeted profitability goals are met.
        • Operations
          • Manage day to day scheduling and development of team so all sites are fully staffed
          • Prepare and present monthly management reports and other client correspondence--
          • Prepare and submit site payroll
          • Conduct Site Audits and assist with correcting deficiencies
          • Assist BTS Sales with analysis and proposal preparation as required
          • Lead implementation of new accounts as assigned
          • Provide transition management at sites when a site manager is promoted internally or resigns
          • Develop relationship with key contact and act as high level primary point of contact for any issues
          • Coordinate equipment installs/de-installs
          • Ensure that provided technology is being utilized and all EPIQ employees know how to use it
          • Display high ethical standard, integrity, work ethic, and loyalty Qualifications:
            • Experience managing multi-site operations
            • Minimum 3 years experience in client managed services field
            • Minimum 2 years management experience with heavy profit and loss responsibility
            • Minimum of 2 years professional level work experience in a production environment and/or a client-service oriented field
            • Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint
            • Knowledge of copy machines and utilization of typical office services equipment and technology Job Requirements:
              • Ability to travel to potential and current BTS clients sites
              • Flexibility in schedule to accommodate sales and operational needs
              • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
              • Flexibility in dealing with simultaneous projects
              • Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations
              • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
              • Excellent organizational skills
              • Strong initiative required; ability to work independently with minimal direct supervision #LI-CJ1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Posted 2 Days Ago Full time R0015362 About Us Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq's subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

                We strive for a cohesive, collaborative environment that focuses on group achievement.
                With over 5000 associates worldwide, Epiq operates in 16 countries and over 80 global locations .

Keywords: Epiq Systems, Inc.--, Washington DC , National Operations Manager, Executive , Washington, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Preschool Director - The Y Preschool at UMBC
Description: Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision they've made about how they choose to (more...)
Company: The Y of Central Maryland
Location: Catonsville
Posted on: 03/8/2021

Public Relations Director
Description: Gavin --- is an award-winning boutique brand communications agency, with robust public relations services serving clients regionally and nationally. We strive to create an exciting, challenging and rewarding (more...)
Company: Cavendish Farms Corporation
Location: Lancaster
Posted on: 03/8/2021

Retail Assistant Manager Trainee- Lancaster, Lebanon, Harrisburg,Carlisle
Description: Company DescriptionGoodall Pools and Spas is Central Pennsylvania's leader in swimming pools and spas. For over 50 years, this local, family owned business has developed it's reputation as the leader (more...)
Company: Goodall Pools & Spas
Location: Lancaster
Posted on: 03/8/2021

Director of Admissions
Description: Director of Admissions in Catonsville, MD at The Archdiocese of Baltimore The Director of Admissions serves Mount de Sales Academy's year-round admissions endeavors, including recruitment, events, application (more...)
Company: Catholic Education Melbourne
Location: Catonsville
Posted on: 03/8/2021

Director I In Stock - ADUSA Procurement
Description: Description ADUSA Procurement is the supply chain and procurement company of Ahold Delhaize USA, currently providing services to five East Coast grocery brands, including Food Lion, The GIANT Company, (more...)
Company: Delhaize America
Location: Harrisburg
Posted on: 03/8/2021

Travel Case Management RN
Description: NurseStat is looking for a Travel Case Management RN in Charlottesville, VA.This is a 13 week assignment scheduled to start on 3/22/2021 and run through 6/21/2021.Shift: Days. Possible on calls and weekends.You (more...)
Company: AHS NurseStat
Location: Charlottesville
Posted on: 03/8/2021

Director of Enrollment Management
Description: ul li Application Deadline: Posted until Filled li Posted : March 1, 2021 li Starting Date: May 1, 2021 Enter your email to receive job alerts when new jobs like this one are posted. My Email (more...)
Company: Young World Physical Education
Location: Potomac
Posted on: 03/8/2021

General Manager
Description: EquipmentShare is Hiring a General Manager. EquipmentShare is searching for an experienced General Manager to launch and grow our rental location in Des Moines, IA.About EquipmentShareEquipmentShare is (more...)
Company: EquipmentShare
Location: Harrisburg
Posted on: 03/8/2021

Management Leaders - Own Your Own Franchise
Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...)
Company: Franchise Career Advisor
Location: Lancaster
Posted on: 03/8/2021

Infantryman - Management Training (11B)
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Leesburg
Posted on: 03/8/2021

Log In or Create An Account