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Manager, Professional Services (Solution Design Lead)

Company: Optoro
Location: Washington
Posted on: February 25, 2021

Job Description:

Apply Now Manager, Professional Services (Solution Design Lead) at Optoro Washington, DC About Optoro Optoro is a fast-growing technology company that is revolutionizing the retail industry. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and costs retailers billions. Our mission is to make retail more sustainable by eliminating all waste from returns. Our technology platform connects a seamless online returns experience with efficient supply chain processing and best in class reCommerce, so that retailers can improve outcomes across all points of the returns lifecycle.-- Backed by some of the top investors in the country - including Kleiner Perkins, Revolution Growth, and UPS - Optoro is powered by its collaborative, unconventional, and resourceful employees who love solving big problems. We are looking for individuals with similar creativity and energy to help build a lasting company focused on the triple bottom line. Optoro continues to work primarily remote due to COVID-19. Interviews and onboarding for new candidates will be done remotely for the foreseeable future. Position The Manager, Professional Services will work closely with members of the Professional Services team to deliver stellar implementation and project management services to clients. You will establish credibility internally and externally with your technical, supply chain, and consulting knowledge to serve some of the largest retailers and brands. As a hands-on team member, you will lead the scoping and design of workstreams, to ensure that solution concepts defined during the sales cycle are seamlessly translated to implementation details for timely and successful launches of our software platform. You will collaborate with clients, sales, product management, and software development teams to deliver technical solutions that solve some of the most complex and challenging returns management and reverse logistics issues for our clients. Your efforts will contribute to Optoro's mission to make retail more sustainable by eliminating waste from returns. In this role, you'll have the opportunity to implement solutions that help retailers keep their products out of landfills and send them to their next best homes. By enabling retailers to efficiently resell, donate, or recycle their products, you will take part in enabling Optoro's clients to drive toward a circular economy. Duties and responsibilities - Deliver Extraordinary Results for Software Implementations

  • Work with our pre-sales and product management teams to ensure projects are properly scoped and can be delivered successfully to the client
  • Lead detailed solution and operational process scoping sessions with clients for technology implementations, including facilitation of planning workshops and definition of functional requirements with technical teams
  • Collaborate with client and internal stakeholders to set business goals, identify appropriate resources, track and report on progress and develop schedules--
  • Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value
  • Support the training team for on-site implementations in clients' warehouses and stores including setup, monitoring, and troubleshooting during installation period
  • Communicate and interact with many client partners; establish credibility with client partners and develop "trusted advisor" status with client peers
  • Simultaneously manage work streams across multiple active client-facing projects at a time; seamlessly coordinate and mobilize resources from internal cross-functional groups
  • Set up client account settings and software configurations consistent with program design and commercial structure through API and flat file integrations, resulting in on-time and error-free program launches
  • Lead problem resolution within project launches through delivering and tracking of issue logs, and manage overall "hypercare" support--
  • Develop, maintain, and continuously improve client facing implementation templates and project plans - Support Professional Services Design Center of Excellence
    • Work within Professional Services to maintain and build out technical design capabilities, including data translation and implementation guides with a continuous feedback loop
    • Contextualize client requirements that necessitate software enhancements to internal Product Management and Technology teams
    • Identify trends and explain market gaps common across different clients to help Product Management team improve existing Optoro solution with maximum impact Qualifications
      • Bachelor's degree from a 4-year college (or equivalent) is required; degree in Business Administration, Economics, Supply Chain, Engineering, or Computer Science preferred
      • Retail and/or Supply Chain software with software development lifecycle experience required
      • 2-7 years working with clients in a consulting capacity, experience with project and change management; background in retail preferred
      • Proficient in Microsoft Office with strong skills in Excel, PowerPoint, Project, Word, and Visio
      • Willingness to travel for extended periods to client locations, up to 50% of time.
      • Exceptional communication and presentation skills; strong listening skills; demonstrated ability to ask effective questions
      • Exemplary critical-thinking skills, attention to detail and ability to perform tasks with a high degree of accuracy
      • Ability to simplify difficult situations into pragmatic solutions while maintaining client satisfaction
      • Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision
      • Thrive in a dynamic, fluid team environment and able to deal with ambiguity
      • Energetic and highly dependable with solid organizational skills
      • Competitive base salary, benefits and equity plans
      • Generous paid time off
      • Opportunity to work with people who are passionate about what they do and also like to have fun
      • Outside learning opportunities for career development Optoro is an equal opportunity employer.-- If you selected "other" above, please specify here:
        Do you possess the ability to work in the United States without restriction and without interruption? --*
        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Optoro are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Optoro, Washington DC , Manager, Professional Services (Solution Design Lead), Executive , Washington, DC

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