Senior Director of Client Relations

Company: United Community Supports
Location: Upper Marlboro
Posted on: January 15, 2021

Job Description:

The Senior Director of Client Relations principally responsible for developing and executing a strategy to obtain/expand Organizational funding and other fiscal opportunities that allow the organization to achieve and sustain its mission. Primary Responsibilities Act as a trusted adviser on the Senior Leadership Team to the Organization---s Chief Executive Officer Develops and regularly updates a comprehensive business development plan with targeted goals, objectives, methods, quantifiable outcomes and timelines to help achieve agency sustainability and annual budget goals Identifies and robustly develops business opportunities, partnerships and relationships Develops processes and systems relating to the management and expansion of fiscal opportunities Develops sustainability strategies to ensure long-term financial viability of programs and services Extensively collaborates and supports the Organization---s recruiting and programmatic functions to ensure successful client and staff integration Builds and strengthens partnerships and strategic alliances that will extend the Organization---s brand in the community and increases avenues of support Strengthen the Organization---s brand and reputation with clients, business partners and other stakeholders Remains abreast of sector developments locally, regionally and national to help guide the Agency---s core mission and strategy Generates positive community and partner awareness of the Organization, its mission and impact Effectively manage daily requests relating to the Organization---s client stakeholders Regularly conduct in-person meetings with client stakeholders within their homes and/or other community settings Troubleshoot/resolve various (macro and micro) problems and challenges with client and staff stakeholders daily Assist the Organization in other areas as needed Qualifications and Skills Bachelor---s degree in business, public administration, nonprofit management or other related field or substantial commensurate experience in similar roles in the disability or healthcare field Minimum of five years of business development experience in the health care, human services, aging, disability or managed care fields Demonstrated success leading business strategy development in the fields of social services, health care, aging, or disability Experience with building relationships, with coordinators, prospective clients and state stakeholders Expertise in networking, marketing and targeted influencer identification and outreach Excellent oral and written communication skills, with the ability to communicate information in a clear and concise manner Strong interpersonal skills, including the demonstrated ability to work effectively and strategically with colleagues, business partners, prospects and community stakeholders Proficiency in Microsoft Office and Google-based programs, including Word, Excel, PowerPoint and Google Docs Demonstrated level of consistent high-quality and high-output productivity Must possess an entrepreneurial spirt, resilience and agility Must be willing to regularly drive to various locations in Maryland (post-pandemic) Must have the ability to manage high-volume of projects and tasks Must exhibit comfort with presenting materials and regularly attending stakeholder meetings Ability to develop successful partner/peer relationships at all levels of an organization Ability to work 50 hours or more per week About United Community Supports of Maryland We provide community and home-based support services to adults with disabilities throughout the State of Maryland. To learn more, please visit us at www.ucsupportsmd.org.

Keywords: United Community Supports, Washington DC , Senior Director of Client Relations, Executive , Upper Marlboro, DC