WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

Data Analysis Manager

Company: General Dynamics Information Technology
Location: Washington
Posted on: January 15, 2021

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Agency SpecificPublic Trust/Other Required:NACLC (T3)Job Family:Data AnalysisJob Description:GDIT has a future opportunity for a Data Analysis Manager supporting the Enterprise Service Center that provides comprehensive service management, operations and reporting capabilities. The overarching philosophy of the ESC is as a one-stop source for initiating and resolving all Service Requests (Request Fulfillment), developing and managing all related technology solutions, and continually enhancing the customer experience though continual service improvement.The GDIT Data Analysis Manager will be responsible for managing and overseeing all data analysis and reporting needs of the Program. This includes data analytics needed to drive the Continual Service Improvement (CSI) program within the contract as well as customer driven ad-hoc reporting requests.Responsibilities and Duties:

  • Ability to sift through multiple, rich datasets and integrate them to derive actionable insights that will drive new projects and initiatives which are critical to ensuring the stability, availability, and performance of our client's services
  • Identify and develop key performance indicators (KPI) that will accurately reflect the quality and performance of services delivered across a wide portfolio of shared services
  • Oversee and manage a small team of 2-3 data analysts
  • Responsible for managing intake of ad-hoc reporting requests from Customer and keeping each request owner appraised of the status of implementation and final delivery of report
  • Develop data analytics that will help drive CSI both from a Service Management performance perspective as well as a Customer Experience performance
  • Work with and present to senior government stakeholdersRequired Qualifications:
    • Bachelor---s degree with 5+ years of overall relevant experience
    • Certified ITIL-- Foundation Certification
    • Ability to use data to derive actionable insights (including skills in designing data models, collecting data, data preparation, data augmentation, data mining)
    • Demonstrated experience in data analysis, reporting and visualization tools
    • Experience with data analysis in the IT Service Management field with both Service Desk and Desk side support services
    • Demonstrated experience with service desk technologies including ServiceNow specifically around dashboard reporting and customizations
    • Experience in communicating with senior level Government personnel, including agency executives.
    • Experience leading a small team of 2-3 data analysts
    • Familiarity with Service Management and ITIL Framework (Incident Management, Problem Management, Change Management, Release Management)
    • Ability to build partnerships with cross functional teams in order to achieve objectives and resultsDesired Qualifications:
      • Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes that yielded improvements in customer satisfaction and resulted in cost reductions.
      • Demonstrated experience and proven success implementing changes, processes, and standards to improve an enterprise-wide service desk.
      • Demonstrated experience with other service desk technologies such as NICE InContact, Robotic Process Automation (RPA) and Intelligent Virtual Agents (IVA)
      • Demonstrated experience providing performance-based customer service support against multiple performance metrics in the Federal Government.
      • Demonstrated experience providing high-quality service with incentivized SLAs/performance standards.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:Telecommuting Not AllowedWork Location:USA DC WashingtonAdditional Work Locations:We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Washington DC , Data Analysis Manager, Executive , Washington, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Technical Resilience Manager
Description: Technical Resilience Manager will leverage broad technical knowledge of the security practices and resiliency principles to establish secure design patterns, to architect integrations with customers' (more...)
Company: OneMain Financial
Location: Baltimore
Posted on: 01/22/2021

Assistant Transportation Manager - 4 am
Description: br br Company Overview Join our leadership team and help drive the continued growth of HD Supply Facilities Maintenance Reporting to a DC Operations Manager, you will lead, coach and develop 3 driver (more...)
Company: HD Supply
Location: Hanover
Posted on: 01/22/2021

Business Director Perioperative Services
Description: FunctionBusiness Director Perioperative ServicesMarvel Medical Consultants is a national executive recruitment firm specializing in the placement of Executive Nursing Leadership. We engage in specialized (more...)
Company: Marvel Consultants
Location: Annapolis
Posted on: 01/22/2021


Real Estate Operations Manager
Description: As Operations Manager, you will be expected to oversee and ensure smooth management for the office at all times. The successful candidate will possess strong analytical and organizational skills, a desire (more...)
Company: Exit Right Realty
Location: Greenbelt
Posted on: 01/22/2021

Technical Resilience Manager
Description: Technical Resilience Manager will leverage broad technical knowledge of the security practices and resiliency principles to establish secure design patterns, to architect integrations with customers' (more...)
Company: OneMain Financial
Location: Pikesville
Posted on: 01/22/2021

Property Manager
Description: Since 1971, Pennrose Management Company has provided results-oriented multifamily property management throughout the Mid-Atlantic and beyond. Through superior resident services and the constant attention (more...)
Company: Pennrose Management Company
Location: Baltimore
Posted on: 01/22/2021

Executive Assistant/Office Manager
Description: Executive br Assistant/Office Manager br Crofton Area.
Company: Collinson Enterprises
Location: Annapolis
Posted on: 01/22/2021

Director of Project Management
Description: Kelly Engineering is currently recruiting for a Direct Hire Director of Project Management job located in Easton, MD. The Director of Project Management will provide site leadership of project/product (more...)
Company: Kelly
Location: Easton
Posted on: 01/22/2021

Management Leaders - Own Your Own Franchise
Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...)
Company: WilliamsonHeckt
Location: York
Posted on: 01/22/2021

Senior Vendor Contract Manager
Description: Every day, Kelly Services connects professionals with opportunities to advance their careers. We currently have an exciting contract opportunity with one of our leading clients br br br br Title: (more...)
Company: Kelly
Location: Baltimore
Posted on: 01/22/2021

Log In or Create An Account