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Associate Director Of Maintenance Operations

Company: Capstone On Campus Management
Location: College Park
Posted on: May 24, 2020

Job Description:

The Associate Director of Maintenance Operations is responsible for overseeing the work of the Maintenance Department employees, and contractors for all building repairs and maintenance for the two student apartment communities. Duties include but are not limited to after hours on-call, supervision, overseeing an after-hours emergency on-duty staffing, budget creation, resident service, process creation, maintenance, housekeeping, preventive maintenance, HVAC, electrical repairs, elevator repairs, waste management/recycling, grounds, snow removal, pest control, contract management and day to day fire safety equipment repairs. Turn responsibilities include afterhours overtime to oversee repairs, unit cleaning, unit repairs, unit projects and housekeeping projects. Projecting a customer focused and professional image through interactions with all internal and external customers is essential. Essential Duties and Responsibilities -- Hires, trains, supervises and evaluates all department employees. -- Contract Management: landscape, pool, pond, fire system, etc. -- Financial Management; track spending, review expenses, review invoices, review proposals, prepare spreadsheets. -- Project Management: RFPs, scope of works, contracts, budget. -- Waste Management: trash/ recycle removal contracts, dumpster, chutes and trash room upkeep, turn needs, move out needs. -- Preventative Maintenance Management: Implements and oversees proactive interior and exterior maintenance programs to ensure quality repairs. -- Turn Management: Coordinates and oversees all aspects of the turn period including but not limited to RFP, meetings, inspections, bed bug dog, bed bug treatments, maintenance, painting, cleaning, floor care. -- Oversees work order system to ensure that all work request is being handled efficiently and in a timely manner. -- Oversees on-call after hours maintenance emergency duty system. -- Performs general furniture repair, general plumbing, all appliance repair, minor electrical repairs, general repairs and HVAC repairs. -- Conducts oversight of exterior fixtures. -- Monitors facility for quality workmanship. -- Conducts site inspections. -- Participates in developing and monitoring the site-operating budget related to maintenance. -- Establishes, maintains, and continually updates a maintenance manual that identifies various protocols and/ or standards designated for the facility. -- Monitors all pest control efforts for both communities. -- Assists in responding to resident maintenance questions, concerns, or complaints to include appeals and damage billing. -- Oversees work performed by contractors and inspects work upon completion to ensure quality workmanship. -- Monitors snow accumulation to ensure steps are taken to prevent ice build up on the property. -- Conducts oversight of all minor elevator and roof repairs. -- Conducts regular checks of the building systems. -- Orders and picks up parts and tools when necessary. -- Oversees all housekeeping needs and duties. -- Oversees all inventory needs and processes -- Create and maintain the turn list. -- Orders and monitors additional student move out and trash dumpsters for turn. -- Monitors the necessary removal of unregistered bikes. -- Responsible for daily repairs to building systems. -- Participates in daily, weekly and monthly scheduled meetings. -- Creates holiday schedules for staff. -- Conducts core changes and hardware replacement as needed. -- Other duties as assigned. Applicant must possess strong customer service skills, the ability to problem solve and analyze information skillfully, and have exceptional oral and written communication skills. Must be able to work as part of a team and individually with limited supervision, handle multiple projects with changing priorities and manage a continually heavy workload. Supervisory Responsibilities Directly supervises the Assistant Director of Maintenance, two Maintenance supervisors, Housekeeping Supervisor, Account Manager, swing Maintenance Technician and Project Coordinator. Indirectly supervises seven housekeepers, nine Maintenance Technicians, 2 Facilities Coordinators, 2 Groundskeepers, Inventory Coordinator, 2 painters, Preventive Maintenance Technician and a Recycle Technician. Compensation Compensation includes medical, dental, and vision benefits, 401K and professional development funding. Salary is commensurate with experience. Requirements A high school diploma or general education degree (GED) with five to seven years' experience (apartment maintenance preferred) and HVAC certification is required.

Keywords: Capstone On Campus Management, Washington DC , Associate Director Of Maintenance Operations, Executive , College Park, DC

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