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SharePoint Knowledge Management Help Desk

Company: Kforce Technology Staffing
Location: Washington
Posted on: February 16, 2020

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a SharePoint Knowledge Management Help Desk in Reston, VA.Duties Include:* Respond to ticket requests including troubleshooting calls and develop electronic or web-based solutions* Identify and resolve any SharePoint specific troubleshooting issues discovered by end users and discovered through pre-release testing, including permissions and technical issues* Walk customers through problems, train them to use the portal, and respond to questions about the KM SharePoint Portal* Train DoD customer personnel on the use of the KM SharePoint portals and the use of KM tools and processes* Provide ad hoc User support/training to use the KM portal, tools, and applications* Educate and coach customer personnel and facilitate the change to a knowledge-based organizationREQUIREMENTS:* Minimum of a Bachelor's degree in IT or related field* Knowledge Management certification* 5 years of experience in Knowledge Management for Federal Government customers* Between 3-5 years of experience working in Knowledge Management Programs* Experience with DOD organizations and environments* Advanced SharePoint developer, site collection administrator, or power user experienceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Washington DC , SharePoint Knowledge Management Help Desk, Executive , Washington, DC

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