Senior Manager, Design Operations
Company: Capital One
Location: Mc Lean
Posted on: April 1, 2026
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Job Description:
Senior Manager, Design Operations We are currently seeking a
Senior Manager to join our Design Operations team. You will think
strategically about how teams work together and how systems and
structures scale with a deep understanding of best practices in
program management. In this role you will rely on your judgment to
lead a team of Design Operation Managers, while influencing
cross-functional stakeholders, creating clarity, and maintaining a
results-focused mindset to solve complex and ambiguous problems.
This role partners directly with a VP of Design, serving as a
trusted advisor and thought partner. While this role is an
individual contributor, success relies heavily on building
authentic relationships with peers, partners and leaders. The
Design team at Capital One is at the forefront of enriching our
customers’ digital and physical experiences. We champion a thriving
environment of collaboration, authenticity, and healthy critique,
in which we honor diversity of thought, create a culture of
belonging, and elevate one another. If you’re an innovator and
storyteller who embraces an environment where you can experiment,
learn, and change banking for good, we would love to hear from you.
What You’ll Do: Business & People Operations: In close
collaboration with design leadership manage the design team’s
people operations and business operations. Activities in this space
may range from budget, KPI/OKR, headcount, and partner management
to developing team rituals, culture, and fostering overall positive
team health. Identify and drive improvements to these practices
that increase the efficiency and optimization of design Build
processes and systems that establish operational rigor to ensure
sustainable results and delivery over time. Scale processes,
programs, and initiatives (business, people, or design related
programs) when necessary Mentor and grow Design Operation Managers,
while influencing cross-functional team members Design Standards &
Practice Management: Employ design thinking and design expertise to
advance the quality of outcomes and delivery. Bridge commonalities,
insights, and potential points of friction between teams,
contributing to design excellence Use persuasive communication to
the right audience in order to advocate for and evangelize the
impact of design Identify team and project needs with regards to
design process, tools, documentation, asset management. Take steps
to implement necessary changes to make sure design teams are
operating at optimum efficiency Maintain a commitment to defining
and measuring design quality, quantitatively and qualitatively.
Align teams on metrics for design quality and track metrics over
time Design Portfolio & Program Management: Maintain a “planning
ahead” posture that considers short term needs and resources, while
looking ahead and planning for the next big challenge design teams
will face Partner with design leadership on large, complex
problems. Offer strategic perspective in key decision making
moments - including choosing the highest impact opportunities for
the design team. Assess tradeoffs and propose clear solutions and
resolve roadblocks that may impede progress Develop resourcing,
capacity planning, and program management routines to ensure teams
are delivering against established goals and objectives Provide
clear communication to cross-functional leadership on status,
resources, issues, and priorities. Basic Qualifications At least 6
years of experience working in design management, project or
program management of design deliverables, or operations management
At least 6 years of experience leading delivery for cross
functional projects At least 4 years of experience working directly
with design teams At least 2 years of experience managing a team
Preferred Qualifications 4 years working within the product
development process between tech, product, and design Experience
building operation systems and programs at scale At this time,
Capital One will not sponsor a new applicant for employment
authorization for this position. The minimum and maximum full-time
annual salaries for this role are listed below, by location. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed
upon number of hours to be regularly worked. McLean, VA: $200,700 -
$229,100 for Sr. Manager, Design New York, NY: $219,000 - $249,900
for Sr. Manager, Design Candidates hired to work in other locations
will be subject to the pay range associated with that location, and
the actual annualized salary amount offered to any candidate at the
time of hire will be reflected solely in the candidate’s offer
letter. This role is also eligible to earn performance based
incentive compensation, which may include cash bonus(es) and/or
long term incentives (LTI). Incentives could be discretionary or
non discretionary depending on the plan. Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the Capital One Careers website . Eligibility varies based on
full or part-time status, exempt or non-exempt status, and
management level. This role is expected to accept applications for
a minimum of 5 business days. No agencies please. Capital One is an
equal opportunity employer (EOE, including disability/vet)
committed to non-discrimination in compliance with applicable
federal, state, and local laws. Capital One promotes a drug-free
workplace. Capital One will consider for employment qualified
applicants with a criminal history in a manner consistent with the
requirements of applicable laws regarding criminal background
inquiries, including, to the extent applicable, Article 23-A of the
New York Correction Law; San Francisco, California Police Code
Article 49, Sections 4901-4920; New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries. If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodations. For
technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com Capital One
does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site. Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Washington DC , Senior Manager, Design Operations, Engineering , Mc Lean, DC
