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ETS Engineer IV (ServiceNow Engineer)

Company: Navy Federal Credit Union
Location: Vienna
Posted on: July 9, 2024

Job Description:

Overview To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. Responsibilities Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant
Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping
Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems
Apply engineering principles into the design and enhancement of effective and proper platform solutions
Create engineering documentation for new or existing solution designs and integrations
Design solutions and solution alternatives, effectively solicit and incorporate feedback, and present options to leadership
Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at various levels
Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices Qualifications Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience
ServiceNow administrator certification and 1 year of experience; 2 years preferred
Demonstrable understanding of IT operations and service management practices
Strong experience in the ServiceNow CMDB and proper use of the data model (CSDM)
Experience leading discussions related to ServiceNow implementations of discovery, mapping, and integrations across hybrid architectures: distributed, datacenter, cloud, IoT
Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless
Experience with multisource discovery, robust transformation engine (RTE), identification reconciliation engine (IRE) rules, and Integration Hub patterns
Experience writing object-oriented JavaScript, PowerShell, other shell scripting language related to discovery and service mapping
Experience creating and supporting patterns, probes, and sensors to accommodate discovery requirements. Scriptable API development is a plus
Experience with platform planning, testing, and validation
Experience in triaging, diagnosing, or troubleshooting and using native features of the platform
Advanced knowledge of engineering discipline
Advanced organizational, planning and time management skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Expert database and presentation software skills
Expert research, analytical, and problem-solving skills
Expert verbal and written communication skills
Expert word processing and spreadsheet software skills Desired Qualifications Experience with cloud native technologies including deployment of discovery on containerized environments
Experience using the ServiceNow common service data model (CSDM)
Experience connecting the CMDB to organizational outcomes (e.g., portfolio management)
Experience with Agile delivery with a focus in SAFe
Experience in knowledge base for documentation efforts
Experience building application flows and flow designer in ServiceNow
Experience developing scriptable API on ServiceNow Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 About Us You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: --- Military Times 2022 Best for Vets Employers --- WayUp Top 100 Internship Programs --- Forbes-- 2022 The Best Employers for New Grads --- Fortune Best Workplaces for Women --- Fortune 100 Best Companies to Work For----- Computerworld-- Best Places to Work in IT --- Ripplematch Campus Forward Award - Excellence in Early Career Hiring --- Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Washington DC , ETS Engineer IV (ServiceNow Engineer), Engineering , Vienna, DC

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