1411950 Customer Delivery Consulting Engineer - Department of Navy
Posted on: November 19, 2023
*** The successful applicant will be performing work on US
Government classified environments, and therefore, must be a U.S.
Person (i.e., U.S. citizen, U.S. national, lawful permanent
resident, asylee, or refugee). This position may also perform work
that the U.S. government has specified can only be performed by a
U.S. citizen on U.S. soil. The successful applicant must have a
current US Government Secret Clearance ***
What You'll Do
Take your career to the next level by joining a Cisco Team that is
supporting major business and technology transformations for our
Federal Department of Defense (DoD) customers!
CX Americas, US Public Sector Advanced Services delivers
innovative, end to end, optimized networking and architecture
solutions to public sector IT leaders who are accelerating their
mission by transforming their IT. Serving the U.S. Federal
government, state and local governments, education, and publicly
funded healthcare, we provide senior technical expertise, deep
knowledge of the public sector domain, and a strong commitment to
the missions of this unique group of customers.
This position requires a motivated, experienced Customer Delivery
Consulting Engineer to support Network Security in a large
strategic enterprise organization, aligned to an aggressive
transformational agenda. We are "Cisco's Face to the Customer,"
working in a fast-paced, high-impact environment as a critical,
visible contributor to the Cisco/Client team. A seasoned mix of
broad networking knowledge and specific area expertise, as well as
excellent communication and consulting skills, has well-positioned
this Cisco team as trusted advisors with the Department of Navy. As
a Customer Delivery Consulting Engineer who specializes in Cisco
Security solutions, you will support the Navy, United States Marine
Corps and the Department of Defense through the development of
complex designs, implementation support of Cisco leading edge
technologies, and delivery of optimization services to one of
Cisco's largest customers in the United States.
Who You'll Work With
The Department of the Navy (DoN) team is comprised of
geographically dispersed engineers that design, architect, and
support work on critical DoD owned networks with leading edge Cisco
solutions. This team is leading the way in providing foundational
engineering and operations support to both the Navy and United
States Marine Corps customers that expect their networks and data
centers to perform at the highest possible levels. We work with our
customer in getting their infrastructure ready for future
architectures and solutions and assisting them in navigating
through proof of concept and introduction of the same. Strong
relationship building and interpersonal skills are traits of
successful consultants in this organization. We are strongly
focused on continuous development and training on new
products/technologies that keep us in a leading position as
industry network consulting leaders.
As part of this team, you will work directly with our customers and
gain hands-on experience and exposure into their networks. You will
collaborate on a variety of projects that have a real impact on the
lives of Veterans and military service members. We will value your
ideas and perspective on how to get things done. You will work on
network infrastructures and help to deliver business solutions and
technology solutions from data, security, mobility, and cloud.
Who You Are
- Leads customer delivery engagements and/or provides escalation
support for large scale solutions and complex issues through deep
technical expertise. Provides leadership capabilities and insight
for creation and sharing of intellectual capital, influences the
Engineering team to improve products, actively mentors and develops
- Thought leader; collaborates cross functionally with internal
stakeholders to showcase the value of Cisco services and solutions
- Drives customer technology transitions, influencing solution
architectures and services
- Builds customer simulations to resolve/validate complex
problems and compatibility issues
- Leads creation and dissemination of technical collateral,
intellectual capital, documentation and knowledge transfer
- Provides technical expertise and escalation support in
documenting and resolving technical problems found in products and
- Based on project requirements, consult and work with customers
and Cisco stakeholders to plan, design, install, configure,
integrate and/or optimize Cisco's suite of products, services to
accelerate business outcomes
- Translate business requirements into solution design
- Mentors and develops others
- Individual contributor
Role & Responsibilities
- Connects with Cisco internal stakeholders, customers and
partners across functions and boundaries to achieve significant
results. Earns the confidence of Cisco leaders and customers and
able to use the confidence to achieve results.
- Has a global impact.
- Decisions impact the achievement of customer, operational,
program or service objectives.
- Contribute effectively in the areas of Customer Problem
Resolution; Innovation; Engineering Engagement; Intellectual
Capital; Talent Development.
- Interacts effectively with Engineering to solve complex
problems, identifies serviceability issues and drives resolution of
the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex
customer problems in support of critical issues.
- Owner and keeper of our culture.
- Continuously learning and strengthening technical skills for
relevant technical domain and adjacent technologies.
- Is a technical expert in a broad area covering multiple
technologies. Applies expected product behavior across industry
practices. Knows how the technology is expected to work in the
- Recognized as a technical expert and leader in their technical
- Independently applies knowledge and experience in creating
solutions for customer outcomes.
- Solves extremely complex problems where analysis requires
in-depth evaluation of factors with imaginative and innovative
troubleshooting and experimentation as well as evaluation of
--- Has working knowledge of software programmability, automation,
orchestration and/or virtualization.
- Initiates reviews of ideas and technical objectives within and
across Services. Work is performed without appreciable direction.
Exercises considerable latitude in determining technical objectives
of assignment. Completed work is reviewed by management and through
consultation from a relatively long time perspective for
- Works independently, with guidance in complex situations only.
Able to lead some projects or programs within a function and may
act as a team leader to coordinate activities of other
- Typically requires BS in a technical field (CS/EE preferred) or
equivalent plus 8+ years related experience.
- Extensive experience with SDA, SDWAN, DNAC, ISE and/or
- Expert level (e.g. CCIE) or equivalent relevant certification
- CISSP, Security+ or equivalent required.
- Cisco DevNet certification is preferred.
- Ability to apply critical thinking to function effectively in
- Successfully communicates difficult concepts. Guides,
influences and persuades others either internally and
- Client facing experience. Ability to be onsite 3-4 days/week at
the customer location.
#WeAreCisco, where each person is unique, but we bring our talents
to work as a team and make a difference powering an inclusive
future for all. Here's how we do it.
We embrace digital, and help our customers implement change in
their digital businesses. Some may think we're "old" (30 years
strong!) and only about hardware, but we're also a software
company. And a security company. A blockchain company. An
AI/Machine Learning company. We even invented an intuitive network
that adapts, predicts, learns and protects. No other company can do
what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a
culture that allows for innovation, creativity, and yes, even
failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we
give our egos a break and we give of ourselves (because giving back
is built into our DNA.) We take accountability, we take bold steps,
and we take difference to heart. Because without diversity of
thought and a commitment to equality for all, there is no moving
So, you have colorful hair? Don't care. Tattoos? Show off your ink.
Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco pays at
the standard rate of 1% of incentive target for each 1% revenue
attainment against the quota up to 100%. Once performance exceeds
100% quota attainment, incentive rates may increase up to five
times the standard rate with no cap on incentive compensation. For
non-quota-based sales performance elements such as strategic sales
objectives, Cisco may pay up to 125% of target. Cisco sales plans
do not have a minimum threshold of performance for sales incentive
compensation to be paid.
Keywords: Cisco, Washington DC , 1411950 Customer Delivery Consulting Engineer - Department of Navy, Engineering , Washington, DC
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