Manager III, Customer Engineer - (M3)

Company: Applied Materials, Inc.
Location: Washington
Posted on: May 28, 2023

Job Description:

Manager III, Customer Engineer - (M3) page is loaded Manager III, Customer Engineer - (M3) Apply locations Home / Mobile,WA-001 time type Full time posted on Posted 2 Days Ago job requisition id R2313169 Key ResponsibilitiesDevelops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.Manages, coaches and directs all customer engineers in his/her district.Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the "mentor" program so that all new engineers have a defined mentor.Executes escalation procedure.Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers. -Functional Knowledge

• Works on issues where analysis of situation or data requires review of relevant factorsBusiness Expertise
  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectivesLeadership
    • Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employeesProblem Solving
      • Exercises judgment within defined procedures and policies to determine appropriate action.Impact
        • Erroneous decisions or failure to achieve results will cause delays in schedules.Interpersonal Skills
          • Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.#LIQualificationsEducation:Bachelor's DegreeSkillsCertifications:Languages:Years of Experience:4 - 7 YearsWork Experience:Additional InformationTravel:Yes, 20% of the TimeRelocation Eligible:YesU.S. Salary Range:$92,000.00 - $126,500.00The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. - About Us Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations Make Possible a Better Future.

Keywords: Applied Materials, Inc., Washington DC , Manager III, Customer Engineer - (M3), Engineering , Washington, DC