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Installation Desktop Engineer

Company: Tandym Group
Location: Washington
Posted on: March 20, 2023

Job Description:

A tech services company in Washington, D.C. is looking to fill an immediate need with the addition of a new Installation Desktop Engineer. In this role, the Installation Desktop Engineer will be responsible with assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software.


The Installation Desktop Engineer will:

  • Support customer installations and support in person, remote desktop and/or by phone
  • Provide a high-level of customer service to all customers including effective communication
  • Install, configure, and upgrade computer hardware and software which includes the migration of data
  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
  • Support Windows 10, Mac OS, iOS, and Android
  • Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems
  • Perform delivery of IT Equipment as well returning to stock of equipment
  • Provide phone and help-desk support for local and off-site user
  • Participate in special projects as required


    • 5+ years of related experience supporting IT Operations with Windows 10 and in Active Directory environment; 1= year experience with JAMF (SCM platform) and SCCM/PXE for Windows
    • Associate's Degree in a Computer Science
    • Active Certification required: MCSA, MCSE, ACSP, or ACMT
    • Intermediate level of experience in MAC/PC hybrid environments, including mobile devices
    • Extensive experience in Equipment Support
    • Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
    • Solid problem solving and time management skills
    • Great interpersonal skills
    • Excellent communication skills (written and verbal)
    • Strong attention to detail
    • Highly organized

      Desired Skills:

      • Bachelor's Degree

Keywords: Tandym Group, Washington DC , Installation Desktop Engineer, Engineering , Washington, DC

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