Field Service Engineering Supervisor

Company: Peraton
Location: Springfield
Posted on: November 26, 2022

Job Description:

ResponsibilitiesCreates and implements the strategic direction and structure of regional field operations. Directs employees and third party vendors engaged in technical field operations, including the implementation of new/improved product initiatives. Performs and manages product implementations at customer locations in close coordination with operations/deployment teams. Provides leadership, vision and direction for customer initiatives that support the company's business objectives and requirements. Determines the most effective and efficient methods for the delivery of customer service and satisfaction. Conducts studies to determine requirements for new and/or modified field operation tactics to improve field operations' impact. Responds to RFP/RFI/RFQs and participates in the bids and proposals process. Schedules and completes the hand-off of customer support to the support team after completing implementations.Peraton is looking for an on-site customer support Team Leaders to join our Transportation Security Agency (TSA) delivery team. - This role will supervise the Client Support teams in a specific TSA region. - Staff will be responsible for deployment, maintenance, client support. -Regional travel is required. In this role you will: - This position is in Springfield, Va.

• Mentor junior staff
• Hire, train and equip site support teams
• Create and build images; update, maintain, and secure enterprise endpoints; and develop non-standard workstation images for standalone machines.
• Ensure timely service and resolution of service requests and incidents in accordance with the policy.
• Ensure all service requests and issues are tracked and documented within the ticketing system
• Utilize automation systems (e.g., Service Now, Systems Center Configuration Manager (SCCM)/Windows Server Update Services (WSUS)) to develop, test, and deploy software packages, security updates, and OS for mass desktop software installations.
• Identify problematic trends and patterns and recommend solutions.QualificationsRequired Qualifications:
  • US Citizen
  • Ability to get DOI EOD (clearance)
  • Bachelors degree in Computer Science, Computer Engineering, or related field (6+ years) or equivalent experience may be substituted in lieu of degree.
  • Experience with Cytrix VDI in a VMware, Solaris, Linux, Windows environments.
  • Experience with Windows desktop design, implementation, monitoring and support.
  • Experience with desktop automation, patching and deployment methods.
  • Windows environments.
  • Experience with Cytrix VDI and thick client builds.Desired Qualifications:
    • Experience with automated testing
    • Knowledge of Security Development Operations (SecDevOps) -
    • Experience supporting the TSA, DHS or Federal delivery operationsPeraton OverviewPeraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the cant be done, solving the most daunting challenges facing our customers.Salary RangeSalary Minimum: $60,000 Salary Mid: $120,000 Salary Maximum: $150,000 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.An Equal Opportunity Employer including Disability/Veteran.

Keywords: Peraton, Washington DC , Field Service Engineering Supervisor, Engineering , Springfield, DC