IT Support Engineer II

Company: Novavax
Location: Gaithersburg
Posted on: August 7, 2022

Job Description:

**Except where prohibited by applicable state law, this position requires that you be fully vaccinated against COVID-19 unless you need a reasonable accommodation or qualify for an exemption.**If you find science, speed, and success exhilarating, you have come to the right place.Novavax, Inc (Nasdaq:NVAX) is a biotechnology company that creates transformational vaccines that address some of the world's most pressing infectious diseases. We have more than a decade of experience contending with some of the world's most devastating diseases, including COVID-19, seasonal influenza, RSV, Ebola, MERS, and SARS. Hard-won lessons and significant advances illustrate that our proven technology has tremendous potential to make a substantial contribution to public health worldwide.Our scientists are committed to developing vaccine candidates for some of the world's toughest viral threats by utilizing the power of our innovative recombinant nanoparticle vaccine platform. Our vaccine technology combines the power and speed of genetic engineering with the immunogenicity enhancing properties of our Matrix-M--- adjuvant to efficiently produce highly immunogenic particles targeting some of the most pressing viral infectious diseases.Novavax, Inc. is headquartered in Gaithersburg, Maryland with additional facilities in Uppsala, Sweden and Bohumil, Czech Republic.Novavax is seeking a full-time IT Support Engineer II to provide end user support - both via phone and in person - and system support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance and reliability. He or she will also troubleshoot problem areas (in person, by phone, or via remote access) with wired and wireless network connectivity, collaboration hardware and software, VPN connectivity, etc. This position provides daily end user support and acts as an escalation point for more junior technicians and engineers.The IT Support Engineer II will set up laptop and desktop computers and peripherals, test network connections, install and support desktop software applications and operating systems, and train end users on the use of computer hardware and software. The IT Support Engineer II reports to the head of End User Services.Responsibilities include, but are not limited to:Answer phones, self-service tickets, emails, chats, and walk-ins.Respond to hardware and application support queries and issues reported to the IT Service Desk.Set up voice and video and collaboration tools for meetings and presentations.Provide user and email account administration, i.e., password resets, account moves, adds, and changes in Active Directory and Microsoft 365.Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.Use imaging and software deployment tools and methodologies to load, copy, and customize operating system configurations for deployment.Track hardware and software for end user equipment as well as laboratory equipment.Take ticket ownership and responsibility of queries, issues, and problems assigned to the IT Service Desk.Work with vendor support contacts to resolve technical issues within the desktop environment.Escalate issues when required.Install and support Microsoft Office and Windows applications.Develop new KB articles and SOPs as needed.Understand and initiate high-level troubleshooting processes for end user computing technologies including PC hardware, virtual desktops, MS Office applications, security agents/tools, and application performance on these devices.Provide conference room support and maintenance, including audio/video equipment and end user documentation, training, and day-to-day support.Provide after-hours support when needed and provide rotating on-call support.Perform any IT Service Desk task as needed in cases of unavailable staff, etc.Minimum Requirements:Bachelor's degree preferred with a minimum of 5 years of applicable IT experience.Significant experience supporting Microsoft Windows 10 desktop/laptops and Apple MacOS and iOS technologies and devices.Specific Microsoft Outlook/Exchange experience, including advanced troubleshooting skills.Experience with Service Now is preferred.Ability to manage multiple priorities and operate under pressure.A professional and courteous verbal and written communications style is a key success factor.Must have well developed troubleshooting skills to reach root cause, as well as problem-solving skills.Novavax offers a base salary, annual bonus, equity grants, professional career development/growth opportunities, and a comprehensive benefits package including medical, dental, vision, Rx, STD, LTD, Life, Optional Life, 401(k) plan.Equal Opportunity Employer/Veterans/DisabledNovavax is an equal employment opportunity employer. Employment and advancement opportunities are available to all individuals on an at-will basis, regardless of their race, color, national origin, religion, ancestry, citizenship status, military or veteran status, sex, sexual orientation, gender identity or expression, age, marital status, family responsibilities, pregnancy, disability, genetic information, protective hairstyle, or any other characteristic protected by applicable federal, state, or local law.#LI-RBEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Novavax, Washington DC , IT Support Engineer II, Engineering , Gaithersburg, DC