Network Support Technician (Government)
Posted on: June 25, 2022
AT&T partners with First Responders and Public Safety
agencies at all levels of government. Join our team for a rewarding
opportunity to support critical missions and the professionals on
the front line of our nation's security. AT&T welcomes IT
professionals who possess a strong work ethic, a passion for public
service, and dedication to our customers' goals.
AT&T has an opening to fill a Network Support Technician (NST)
position to support an Immigration and Customs Enforcement (ICE)
Office of Chief Information Officer (OCIO) program.
The NST provide Tier 2 support for integrated hardware and
software; local infrastructure deployment services; respond to end
user request; provide VTC and remote support.
The NST reports to an Area Technical Lead and provides support for
24x7 LANs and associated applications, peripherals, connectivity,
and end-users in a Service Desk supported Tier II environment. This
position relies on instructions and pre-established guidelines to
perform the functions of the job while working independently and/or
under immediate supervision. A certain degree of creativity and
latitude is required.
The job duties of the NST are as follows:
Provide LAN administrator support with the installation,
configuration and maintenance of network communication devices,
servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers,
printers, fax machines, biometric devices, electrocardiograms,
x-ray machines, smart display, and sensors
Provide support of mobile and wireless devices to include
smartphones, tablets and hotspots
Assist in testing, applying and maintaining server configurations
and related security patches
Assist in maintaining and checking the health of systems and
backups to include restore testing
Monitors ITSM (ServiceNow) assignment groups and applies
troubleshooting needed to resolve tickets
Update tickets following documentation templates and/or guidelines
to ensure quality requirements are met
Provide daily, weekly and monthly activity reports describing
activities accomplished in a timely manner
Provide inventory support and input to the provided inventory
system for the customer
Responsible for installing and maintaining VTC infrastructure to
include assisting with user requests
Participate in pre-scheduled after-hours support of weekly on-call
rotation and/or as a team member supporting special projects or
Conduct or provide new equipment deployments and/or requested
Provide cabling support and run cables within data centers, LAN
rooms and remote wiring closets
Analyzes functional business requirements and design specifications
for functional activities.
- Effectively contribute to technical discussions and develop and
present required briefing materials to ensure the customer's needs
- Provide identification/fixing for the problems within existing
systems design/implementation of new systems, enhances the existing
systems and participates in analysis, design and new construction
of next generation IT systems.
- Responsible for understanding the needs of the customers and
the realities of commercially available IT products and creating
requirements that will allow implementation by the architecture and
engineering team and COTS products.
- Must possess experience of system engineering in one or more
areas including telecommunications concepts, computer languages,
operating systems, database/DBMS and middleware.
Communicate effectively both orally and written with customers,
stakeholders, and technical specialists
Public Trust (#publictrust)
Associate Degree or equivalent experience
- 1+ years' of IT-related support experience, preferably in a
helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network,
or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality
Good technical writing, presentation, and documentation skills
- Must have excellent team skills and collaboration skills
- Attention to detail and follow-through
Ability to work with minimal supervision
- Must be able to bend, kneel, stretch, crawl and lift or move up
to 50 lbs.
- Must pass Motor Vehicle Records check as this position is
classified as a "Regular Driver" and overnight travel may be
required. (Actual travel percentage varies based upon location but
is typically less than 20%)
Must be a U.S. Citizen and pass the DHS Employment Eligibility
Prior experience of IT support in an Enterprise environment
Possesses and applies expertise on multiple complex work
assignments which are broad in nature, requiring originality and
innovation in determining how to accomplish tasks.
- Ability to apply a comprehensive knowledge across key tasks and
high impact assignments.
Experience evaluating system performance results and recommending
improvements or optimizations.
Experience performing IT hardware repairs and installing
Experience planning and leading technology assignments and
- Prior hands-on experience with the setup, configuration and
administration of servers and backups.
Experience functioning as a technical expert across multiple
- ITIL v4, MCSE, A+, Security+, Network+, or other relevant
Ready to join our team? Apply Today!
Keywords: AT&T, Washington DC , Network Support Technician (Government), Engineering , Washington, DC
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