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Technical Support Engineer - Integrations (Remote - Santa Clara, CA)

Company: Stage 4 Solutions
Location: Washington
Posted on: June 25, 2022

Job Description:

Technical Support Engineer - Integrations (Remote - Santa Clara, CA)We are looking for a Technical Support Engineer for a large, global B2B high tech company. This role will focus on providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.This is a 12-month contract to hire potential. 40 hours per week remote supporting our client's offices in Santa Clara, CA. Must be flexible to work weekend and holiday shifts as required, on occasion.This is a W-2 employee of Stage 4 Solutions. Health benefits and 401K are offered. No Corp 2 Corp candidates will be considered. Responsibilities:

  • Support engineers who use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
  • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
  • Debug JavaScript code as well as find better solutions to custom code.
  • Owning and resolving technical case issues created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
  • Utilize strong interpersonal skills to work collaboratively in this customer-facing role.Requirements:
    • 2+ years working experience on LDAP/Active Directory, SSO, or other authentication or user management systems
    • Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
    • Working knowledge of Network troubleshooting (e.g., Ping, Telnet) and Web Services (SOAP, REST).
    • Experience with relational databases (e.g., MySQL, Oracle)
    • Working knowledge of Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Specialist - Integrations (Remote - Santa Clara, CA) Please feel free to forward this job post to others you think may be interested.

Keywords: Stage 4 Solutions, Washington DC , Technical Support Engineer - Integrations (Remote - Santa Clara, CA), Engineering , Washington, DC

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