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Audio-Visual Field Engineer

Company: Vision Technologies, Inc
Location: Washington
Posted on: November 22, 2021

Job Description:

Overview:This position will provide on-site and remote technical support for our client who are supported by our dedicated service department. This person will provide a wide range of customer support services surrounding the operation, implementation, troubleshooting, and maintenance for Audio Visual & Videoconferencing systems. In this role, you will first install equipment while location in under construction, once everything is complete you will then provide 100% service/support for the customer.Site Location- 445 12th Street SW DC 20554Responsibilities:Principal responsibilities and duties, but not all-inclusive, include the following. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief to balance workloads.

  • Troubleshooting system problems reported by users and repairs
  • Manage customer generated Help Desk tickets and respond to end user requests
  • Responsible for escalating and tracking all "next level" break fix issues for resolution
  • Supporting and assist with facilitating large presentations in classrooms or auditoriums
  • Inventory management of spare systems and service inventory
  • Ability to install AV systems (display, wall plate, VTC codec, camera, cable routing, and testing)
  • Demonstrated proficiency managing service ticketing system, respond and close out tickets ahead of SLA requirements. Track and log all service activity in ticketing system
  • Ability to operate and demonstrate system capabilities to end users for optimal performance during presentations and VTC calls
  • Perform Quality Assurance testing and generate documentation on results
  • Able to configure standard system components to client requirements
  • Able to work independently for AV testing and troubleshooting
  • Proficient in loading and testing control system code and DSP programming
  • Ability to interpret AV CAD drawings and update with Red Lines. AutoCAD experience is a plus
  • Perform site surveys, inventory, and create as built document for installed systems
  • Other duties as assignedQualifications:Education: HS Degree requiredTechnical School Certification or Community College (preferred)Years of Experience: 5+ years of AV installation, system operation, and maintenance

Keywords: Vision Technologies, Inc, Washington DC , Audio-Visual Field Engineer, Engineering , Washington, DC

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