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Unified Communications Lead Engineer

Company: Leidos
Location: Springfield
Posted on: January 15, 2021

Job Description:

Job Description:The Leidos Intelligence Group currently has an opening for a Unified Communications Lead Engineer to work in our Springfield, Virginia office. This is an exciting opportunity to use your leadership skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings.The UFS Unified Communications Lead Engineer will be responsible for the development and deployment of voice and video communication and unified communications networks. This individual will work with the customer to provide innovative communication solutions within the boundaries and requirements defined. They will also provide transitional plans to bring those solutions into operation and provide Tier 3 Operations and Sustainment support. Primary Responsibilities:Preventative Maintenance (Software/Hardware/Firmware upgrades), including:Security updatesPerformance upgrades and scheduled maintenanceCreate and provide roll back plansDesign and perform complete integration testingInteroperability of equipmentAdvanced Diagnostics (Tier 3 Technical Support) with: Communications (i.e. Integration between hardware & software, Instant messaging, PresenceIncident Management (Break/fix) activities including, but not limited to:Determining best means to get system back up and running to original specificationsCoordinating the repair of failed equipmentMaintain current working knowledge of relevant system technologiesPerform add/move/changes within CUCM and TMSProvide support to configure systems and user device profiles for multiple domainsSupport Cisco collaborated endpoint technologies to include: TMS, VCS, vBrick, MSE8000, 8710Cisco EX, DX, SX, MX seriesMaintain the maintenance log that tracks reported issues, work in progress and completed repairsMaintain room drawings and equipment diagramsManage and maintain resource availability using RMS (AMX Resource Management Suite)Basic Qualifications:Must currently possess a TS/SCI with ability to obtain PolyPerformance tools, e.g. Goliath, ExtraHop, Solarwinds NPM, PRTG, and CloudscapeNetwork Monitoring/Management softwareProficiency in all versions of the following: CUCM, UCCX, CUIC, Cisco Finesse, IM&P, Cisco Jabber, Unity Connection, NICE Call Recorder, PostgreSQL and Linux/WindowsMust be proficient with the following program languages: Java, JavaScript, C, C++, XML, SQL, PostgreSQL, SOAP, HTML and VBScriptSkilled in using Visio and other network documentation software.Strong communication skills (oral and written).Experience implementing/supporting Cisco ACIEducation & Experience:Requires Bachelors Degree and 4 --- 8 years of prior relevant experience or Masters with 2 --- 6 years of prior relevant experience.Experience in lieu of degree.Preferred Qualifications:Cisco Certifications preferred (CCDP, CCVP, CSSIP); CCNP or CCIE a strong plusExternal Referral Bonus:EligiblePotential for Telework:NoClearance Level Required:Top Secret/SCITravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Systems EngineeringFull time

Keywords: Leidos, Washington DC , Unified Communications Lead Engineer, Engineering , Springfield, DC

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