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Skype for Business Tech Support Engineer

Company: 1st American
Location: Washington
Posted on: May 22, 2020

Job Description:

1st American Systems and Services, LLC is seeking a Skype for Business Technical Support Engineer & Training Specialist to support our client with Skype for Business deployment and implementation.------ The Skype for Business Technician will report directly to the Project Lead.

The selected candidate should be a highly motivated self-starter who is interested in expanding their knowledge and capabilities as part of a broad Multi-Media Team that supports a comprehensive Network Infrastructure.

Primary Duties & Responsibilities:


  • Plan, configure, deploy, and implement Skype for Business Lync/Skype for Business chat, media, voice and video capabilities
  • Coordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful deployment integration, and implementation
  • Make recommendations for training documentation; produce and maintain approved documentation
  • Conduct analysis to capability gaps and deficiencies
  • Identify training approach to address capability gaps and deficiencies. Provide informal training to assist end users in understanding how Skype for Business can be applied to enhance operations
  • Plan, document, coordinate, and implement technical training activities
  • Provide Tier II and Tier III level technical support to end-users and serve as subject matter expert to resolve a variety of Skype for Business issues
  • Other duties as assigned

    Required Qualifications:




    • 5+ years of IT deployment and implementation experience with at least 2 years experience specific to collaborative technology
    • Experience deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging
    • Solid overall Microsoft skills (Active Directory, Exchange UM integration, etc.)
    • Experience integrating Skype for Business with other unified communications systems (chat, media, video, voice)
    • Excellent written, organizational, and verbal communication skills as well as collaboration skills. Able to convey technical concepts to individuals without prior technical knowledge or understanding of topics.
    • Able to coordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities
    • Strong analytical skills; able to assess and solve issues in a high-pressure environment

      Must possess or have the ability to obtain a Public Trust Clearance

Keywords: 1st American, Washington DC , Skype for Business Tech Support Engineer, Engineering , Washington, DC

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