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Escalation Engineer - Senior

Company: SAIC
Location: Washington
Posted on: March 29, 2020

Job Description:

Description We are currently seeking a motivated, career and customer oriented Escalation Engineer - Senior to join our team in Washington, DC to begin an exciting and challenging career with SAIC. Duties Responsible for overseeing and leading the service desk escalation team. Ensures proper and accurate escalation of service desk tickets. Manages escalation resolution times. Point of contact for any new or updated technologies to be used by the service desk. Ensures escalation team is properly following escalation procedures. Qualifications Experience Must have a minimum of 8 years of experience leading and managing a service desk escalation team. Must have active knowledge of Service Desk services, as well as incident resolution procedures. Education High School DiplomaGED Desired Qualifications

Keywords: SAIC, Washington DC , Escalation Engineer - Senior, Engineering , Washington, DC

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