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O365 Support Engineers

Company: Harmonia Holdings Group LLC
Location: Washington
Posted on: January 17, 2020

Job Description:

Harmonia Holdings Group, LLC has been on the Inc. 5000 list of fastest growing companies in the United States for the past 10 years and was selected in 2019 as a Virginia Chamber of Commerce Fantastic 50 company. We are a 2019 Northern Virginia Technology Council Tech 100 company and are a Great Place to Work Certified organization! Every bit of our success is the result of a team of incredibly talented, dedicated, and hard-working professionals who are the heart and soul of Harmonia!

We have an exciting opportunity for a O365 Support Engineer to join our team in Washington, DC. The ideal O365 Support Engineer will have experience in providing technical expertise on al the Office 365 services.

To perform this job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties, in addition to the below, may be assigned as necessary to meet business needs.

Essential Job Functions:

* Provide technical expertise on Office 365 services: Teams, Microsoft Azure, Multi-factor Authentication, Single Sign On

* Maintain accurate documentation processes for areas of responsibility

* Experience administering MDM Microsoft InTune

* Review and respond to security events and alerts

* Research various security incidents, their cause and effects. Work with Service Desk, Desktop Support, Server, Information Security and Network Operations team members as appropriate to troubleshoot, resolve and document specific internal incidents and/or breaches within established SLA's

* Prior experience migrating to O365 and/or implementing a hybrid solution, as well as proven ability to evaluate the current environment and develop technical and business processes to migrate thousands of Exchange 2016 on-premises mailboxes to Exchange Online

* Expert level administration and configuration skills for Office 365 Exchange Online in a hybrid environment

* Expert level administration and configuration skills in Azure design, development, networking and integration

* Experience with O365 applications (Exchange Online, Teams, OneDrive, etc)

* Functional knowledge of backup solutions as they relate to Exchange

* Strong knowledge of Powershell scripting

* Azure AD Connect/AD FS experience in an enterprise environment

* Expert knowledge of Active Directory, schema modifications, domain creation and management

* Serve as subject matter expert (SME) resource on office 365 environment

* Assist in training end-users during all upgrade phases

* Resolve reactive support request escalated from services delivery team

* Supporting the migration of AD user objects and other data to O365

* Supporting integrated archiving and backup solutions to meet high availability SLAs, as well as security and legal requirements for the organization

* Performing Active Directory and Exchange Server 2016 deployments and decommissions

* Analyzing and developing innovative resolutions for complex problems involving high availability and/or performance at the system level

* Creating and maintaining documentation for the mail flow and network design, IP address and port traffic data, and service communications information documentation for the O365 environment

* Self-motivation and the ability to multi-task and balance multiple goals and priorities

* Ability to work in a team environment; strong interpersonal skills and adaptability are a must

* Ability to maintain open and constant communication with internal employees, contractors, customers, managers, and others as needed

* Implementation of advanced functions of Office 365 Security and Compliance center

* Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.


* Passion for technology with 5 years of technical experience with increasing responsibility

* Must be a self-starter with the ability to work independently and in a collaborative team environment

* Excellent people skills with ability to handle difficult personnel situations

* Strong written and verbal communication skills

* Excellent organizational and project management skills

* Strong troubleshooting skills

* Experience designing and implementing Microsoft Office 365, Exchange Server and Active Directory

* Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)

* Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployment.


Due to the client requirement a candidate must be a United States Citizen and able to obtain or currently possess a U.S. Government clearance at the Public Trust

We offer competitive compensation and a dynamic, productive work environment. Benefits include employer-paid medical, dental, vision, and life insurance options; gym/wellness reimbursement; 401(k) matching; 501(c)(3) donation matching; paid holidays; generous paid time off; training reimbursement; and an Employee Assistance Program.

Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.

Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you would like to request a reasonable accommodation, please contact HR@harmonia.com.

Keywords: Harmonia Holdings Group LLC, Washington DC , O365 Support Engineers, Engineering , Washington, DC

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