Mortgage Loan Officer I/II
Company: Navy Federal Credit Union
Location: Stephenson
Posted on: February 18, 2026
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Job Description:
To interview and counsel members about first mortgage loans and
to take mortgage loan applications. To establish and maintain
personal relationship with members, and to guide and follow their
mortgage loans from initial application through the loan closing
process. To determine applicants qualifications; providing detailed
information about Navy Federals mortgage and equity loan products;
clarify complexities of the mortgage/equity loan process; and
evaluate, personalize, and recommend financing alternatives. To
build and maintain referral relationships with realtors, builders,
and other centers of influence. Responsibilities • Analyze referred
loans for areas of concern and determine proper course of action
(e.g. obtain explanations for derogatory credit) • Determine and
advise members on approved loan conditions and documentation
requirements • Ensure progress and inclusion of required mortgage
processing information (e.g. verifications of employment, assets,
income and liabilities; appraisal reports, Navy Federal and
investor requirements, etc.) • Maintain contact with the member,
Realtor and/or seller during the entire loan process Monitor
mortgage loan process and ensure compliance with Federal laws, as
well as, Navy Federal, NCUA and secondary market practices,
guidelines and regulations • Remain available to members and/or
their real estate agents during scheduled evening hours after
assigned work days and during scheduled hours on assigned days off
(e.g. weekends) • Request and obtain documentation needed and
forward to Mortgage Processor Respond to inquiries about mortgage
applications, processing status, problems and concerns • Seek and
leverage opportunities to conduct outside marketing and promotional
activities to members and potential members through financial
presentations, local events and realtor/trade shows and events •
Take first mortgage loan applications via face-to-face interview,
mail and telephone • Resolve or arrange for resolution of
operational/processing issues, inquiries and complaints • Respond
to inquiries and resolve any issues concerning the processing of
applications • Review application for completeness, data integrity
and accuracy; determine if additional information and/or supporting
documentation is required • Perform other duties as assigned
Qualifications • Ability to work effectively and efficiently with
automated systems • Experience in the mortgage lending industry •
Working knowledge of mortgage lending requirements, regulations and
procedures for VA and conventional loan programs • Working
knowledge of mortgage/equity loan processing, closing and
documentation requirements and regulations • Incumbent will be
required, prior to the assumption of employment duties, to register
with the Nationwide Mortgage Licensing System and Registry;
includes fingerprinting and background checks • Advanced skill in
comprehending, analyzing, applying and communicating complex
written legal documents • Advanced skill speaking and/or presenting
in front of groups in a professional setting • Advanced word
processing and spreadsheet software skills Desired Qualifications:
• Advanced knowledge of Navy Federal Mortgage Production and/or
Servicing Systems Hours: Available Monday - Friday, 8:30AM - 5:00PM
Location: 141 Security Drive, Winchester, VA 22602 About Us Navy
Federal provides much more than a job. We provide a meaningful
career experience, including a culture that is energized, engaged
and committed; and fierce appreciation for our teams, who are
rewarded with highly competitive pay and generous benefits and
perks. Our approach to careers is simple yet powerful: Make our
mission your passion. • FORTUNE 100 Best Companies to Work For®
2025 • Yello and WayUp Top 100 Internship Programs • Computerworld®
Best Places to Work in IT • Newsweek Most Loved Workplaces • 2025
PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies
in America • Military Times 2025 Best for Vets Employers • Best
Companies for Latinos to Work for 2025 • Forbes® 2025 America’s
Best Large Employers • Forbes® 2025 Americas Best Employers for New
Grads • Forbes® 2025 Americas Best Employers for Tech Workers •
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025 • 2025 Handshake
Early Talent Award
Keywords: Navy Federal Credit Union, Washington DC , Mortgage Loan Officer I/II, Customer Service & Call Center , Stephenson, DC
