Customer Experience Specialist
Company: Robert Half
Location: Washington
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Experience Specialist to join our team in Washington,
District of Columbia. In this long-term contract role, you will
manage critical aspects of volunteer workflows while ensuring
callers receive exceptional assistance. This position offers an
opportunity to contribute to impactful operations and provide vital
support to a diverse team of legal volunteers. Responsibilities: •
Coordinate and oversee workflows for legal volunteers, including
attorneys, paralegals, and law students, to ensure effective caller
support and data collection. • Support the recruitment and
retention of volunteers, maintaining adequate staffing levels to
meet call volume demands. • Update and maintain volunteer resources
such as technical guides, state-specific information, and training
materials. • Provide technical assistance to volunteers, addressing
questions and resolving connectivity issues. • Develop and lead
training sessions to prepare volunteers for their roles. • Conduct
research to enhance legal resources and align operations with best
practices in call center management. • Monitor interactions logged
in the database system to ensure quality control and identify
systemic issues. • Create detailed daily reports summarizing call
data, analyzing trends, and contributing to coalition activities
and messaging. • Assist in preparing after-action reports and
capturing relevant data for future improvements.• Proven experience
in call center customer service or related roles. • Proficiency in
managing multiple browsers and handling technical troubleshooting.
• Strong skills in email correspondence and communication. •
Expertise in addressing customer success and support needs. •
Ability to resolve connectivity issues and provide technical
solutions. • Excellent organizational and analytical skills. •
Experience in training and mentoring teams. • Familiarity with
database systems and generating quantitative and qualitative
reports.
Keywords: Robert Half, Washington DC , Customer Experience Specialist, Customer Service & Call Center , Washington, DC
