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Ticket Writer

Company: BetMGM
Location: Washington
Posted on: February 6, 2024

Job Description:


















Position:





Ticket Writer











Location:



Washington D.C.











Remote Status: On-Site





Job Id:



2264






# of Openings:



1












Ticket Writer





About Us



We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.



We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.



We were recognized as one of Glassdoor's "Best Places to Work".



About the Role



Our Ticket Writers provide high quality customer service while writing fast and accurate sports wagers, adhering to all rules and regulations, policies and procedures.



Responsibilities


  • Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
  • Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
  • Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
  • Write Sports tickets in an accurate and timely manner
  • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
  • Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
  • Explain wagering rules, including betting lines and odds, and procedures to guests
  • Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary
  • Greet guests in a positive, friendly manner
  • Create and enter player tracking cards
  • Ensure the protection of customer's rewards and adherence to credit lines
  • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
  • Perform other job-related duties as requested


    Essential Functions


    • Must be able to stand or sit and operate computers and other technological devices for extended periods of time


      Qualifications


      • High school diploma or equivalent GED
      • Must be able to stand or sit, and operate computers and other technological devices for extended periods of time
      • Minimum six (6) months of cash-handling experience
      • High school diploma or equivalent GED
      • Effectively communicate in English, both oral and written forms
      • At least 18 years old
      • Ability to work as a part of a team in a high-stress and high-volume environment
      • Ability to work in and adapt to a dynamic and frequently changing environment
      • Ability to adhere to and execute established department policies and procedures
      • Working knowledge of sports
      • Proficient cash-handling skills
      • Ability to work under pressure while being able to pay attention to details
      • Basic math skills
      • Basic computer and reservation software skills
      • Excellent customer service skills
      • Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
      • Possess intrapersonal skills to deal effectively with all business contacts
      • Must be able to communicate effectively in English, both oral and written forms
      • Ability to work as a part of a team in a high-stress and high-volume environment
      • Ability to work in and adapt to a dynamic and frequently changing environment
      • Ability to adhere to and execute established department policies and procedures
      • Working knowledge of sports
      • Proficient cash-handling skills
      • Ability to work under pressure while being able to pay attention to details
      • Basic math skills
      • Basic computer and reservation software skills
      • Excellent customer service skills
      • Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
      • Possess intrapersonal skills to deal effectively with all business contacts
      • Must be able to communicate effectively in English, both oral and written forms




        About Our Culture



        Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:


        • Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
        • Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
        • Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
        • Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.


          What We Offer



          As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!



          Gaming Compliance



          Candidate must comply with and support the company's responsible gambling policies, procedures and initiatives.



          This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.



          BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.



          If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.



          Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.







          Pay Range: $16.38 - $21.50 per hour







          Apply for this Position












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Keywords: BetMGM, Washington DC , Ticket Writer, Advertising , Washington, DC

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