Broadcast IT Engineer

Company: Warner Bros. Discovery
Location: Washington
Posted on: November 19, 2023

Job Description:

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

The Broadcast & IT Support Engineer requires a wide range of technical skills necessary to perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in both studio and outside broadcast facilities in a fast-paced production environment.

In-house production support of live and recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes:

1) Technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centers) and

2) Associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc.)

A strong baseline IT and data networking knowledge is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure.

Collaboration with team members, clients and other support groups is required to troubleshoot and resolve issues with broadcast/multimedia systems and computers in our production environments.

This position will primarily provide facility-based support. However, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the field engineering team.

Turner BEST teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes. Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required. This includes documenting issues/requests and escalating as needed for problem management and resolution via our in house service management system(s).

A willingness to perform varied tasks, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position. We expect our BIT engineers to build good relationships amongst our client base and to provide excellent customer service. Good communication skills (verbal, written) are required.

Shift work on a rotating schedule may be necessary to meet the needs of our customers.

Your Role Accountabilities...

• Support and maintain an active production facility. Repair, calibration and installation of audio & video broadcast/IT equipment. This includes equipment within the production facilities such as control rooms and studios (cameras, switchers, audio mixers, multi-viewers, intercom system, monitors, graphic equipment, server/playback, etc.) and related supporting infrastructure in TGR/data center and master control areas, transmission sites and throughout any broadcast infrastructure plants supported by the team (A/V routers, data routers, RF/fiber transmission, tally, signal processing gear, CATV system, etc.). Depending on your location, maintenance/repair of ENG crew gear (field cameras, mixers, microphones, lights, etc.) may be required.
• Perform technical support for critical/on-air production systems. Ability to back-up or assist other support groups and clients for non-critical systems and IT/PC gear, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission.
• Support upgrades of outside broadcast facilities, including "pool" wiring projects, and live event productions. This includes equipment transport, set-up, operation and breakdown.
• Participate on technology design, installation, and integration projects with complex, leading-edge technology in an increasingly broadcast IP and IT centric environment. This includes broadcast and server-based systems, data networking (e.g., routers, switches) and other comparable equipment.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.
• May participate in remote assignments with engineers from across Turner. Represent the company in dynamic, multi-cultural environments and effectively interface with demanding broadcast personnel (e.g., on-air talent, producers) in a professional manner.
  
  Qualifications & Experiences...
  
  • Typically four or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level
  • Demonstrated experience with television or multimedia production workflows
  • Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)
  • Ability to work all shifts associated with 24x7x365 production environments
  • Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments
  • Must be willing to be on call for coverage of critical technical systems
    
    DESIRABLE REQUIREMENTS:
    
    • Willingness to learn Turner proprietary equipment and applications
    • Manufacturer-provided broadcast training from companies such as Sony, Harmonic, Evertz, etc.
    • Microsoft network certification
    • Software programming skills (HTML, V.B., C++, scripting, etc)
    • Autocad, MS Office Suite, Visio experience
    • Familiarity with ITSM Service Management processes
      
      REQUIRED EDUCATION :
      
      • 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
      • Demonstrated knowledge of computer desktop hardware/applications and data networking.
        
        PREFERRED EDUCATION, TRAINING, LICENSING, OR CERTIFICATION :
        
        • Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).
          
          How We Get Things Done...
          
          This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
          
          The Legal Bits...
          
          Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
          
          If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.

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