Marketing CRM Business Application Lead
Company: American Red Cross
Location: Washington
Posted on: June 25, 2022
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Job Description:
By joining the American Red Cross you will touch millions of
lives every year and experience the greatness of the human spirit
at its best. Are you ready to be part of the world's largest
humanitarian network?**** As a condition of employment with
American Red Cross, you are required to provide proof that you are
fully vaccinated for COVID 19 or qualify for an exemption, except
in states where it is prohibited by law. Accordingly, employment is
conditioned on providing proof of vaccination or having an approved
exemption prior to starting employment **** Join us-Where your
Career is a Force for Good!Job Description: Our Commitment to
COVID-19 Safety: The American Red Cross requires all new hires be
fully vaccinated against COVID-19 as a condition of Employment,
except in states where it is prohibited by law. This means that all
individuals working for the organization must be fully vaccinated
against COVID-19 by the start of their employment or seek an
exemption. Upon being offered a position, individuals will be
required to submit proof of vaccination. If you are unable to be
vaccinated due to medical or religious reasons, you may qualify for
an exemption. If seeking an exemption, you will be required to
submit documentation at the time of offer and your request must be
approved prior to hire. Why Choose Us? As one of the nation's
premier humanitarian organizations, the American Red Cross is
dedicated to helping people in need throughout the United States
and, in association with other Red Cross networks, throughout the
world. We depend on the many generous contributions of time, blood,
and money from the American public to support our lifesaving
services and programs. At the American Red Cross, you will enjoy a
collaborative work culture committed to the diversity of our
people, programs, and services. If you share our passion for
helping people, join us in this excellent career opportunity.The
work location for this exciting opportunity is virtual. The
selected candidate will work remotely and can be located anywhere
in the United States and will need to work an East Coast work
hours/schedule.Position Summary:The American Red Cross is searching
for a self-motivated Marketing CRM Business Application Lead to
support its Biomedical Services modernization efforts. This is a
multi-year initiative focusing on large-scale software
implementations within the Business Systems Integration (BSI) team
with support from our IT teams. This position is a part of the BSI
team, working with IT and Marketing who uses the applications. The
Marketing CRM Business Application Lead has the responsibility to
work with various Lines of Business in Biomedical Services to
identify, prioritize and document critical digital business
requirements in alignment with the strategic roadmap of the
organization. The individual will report to the Biomedical Systems
Support Director.We are seeking leaders, who can manage up and down
and around. You will be formulating relationships virtually with a
proactive mindset to head issues off at the path and be customer
focused. We move fast and work hard. Experience in a group that has
gone through a successful transformation (aka CRM marketing
implementation) is desired.What you will be doing: --- Support the
Systems Support Director--- Demonstrates flexibility and commitment
through a wide range of roles and responsibilities--- Lead business
process owners and project SMEs in the development of business
requirements, support the backlog of business user stories and
enhancements.--- Work with technical team members to groom the
backlog, oversee the lifecycle of the requirement to ensure the
final requirement meets the business' intent --- Lead business
activities that support user experience journey mapping, use case
development, user story definition. Lead the business team in
establishing strong business requirements. Would be great if they
had some past BA experience in requirement development and/or
Project Management--- Support the business process owners in
evaluating the technical solutions proposed by IT--- Lead release
management activities.--- Lead UAT activities--- Lead training
development activities--- Support business process owners in
enhancing current business process, based on technology
improvements--- Support deployment planning activities--- Support
Run and Maintain activities including troubleshootingScope:
Individual contributor that works under limited supervision. Apply
subject matter knowledge. Capacity to understand specific needs or
requirements to apply skills/knowledge. Qualified candidates must
be authorized to work in the United States. The American Red Cross
does not sponsor employment visas. What we need from you: --- 7+
years of experience including significant experience with Adobe
Campaign, CRM System, Marketing System or Salesforce CRM
preferred--- Education: 4-year college degree or equivalent
combination of education and experience. Business, Management
Information Systems, or related field preferred--- Strong
leadership skills and the ability to drive change. --- Experience
in end-to-end large scale system CRM implementations--- Proficient
with agile methodology and agile tools, Jira, Trello, etc. as well
as proven application release management capabilities.--- Proven
experience in Business Analysis and User Acceptance Testing.
Experience documenting requirements, journey mapping, use case
development, user story definition. --- Experience in leading the
development of a UAT approach, which includes writing text scripts
and facilitating the execution of UAT--- Experience in supporting
the development of a training approach, virtual methodologies,
coordinate or be experienced in training material content
development--- Has proven release management experience. And can
act as a product manager as part of the project
team.++++++++++++++++++++++++The legal stuff: Essential
Functions/Physical Requirements: Depending on work assignment, may
require ordinary ambulatory skills sufficient to visit other
locations; or the ability to stand, walk and manipulate (lift,
carry, move) light to medium weights of up to 20 pounds. Requires
good hand-eye coordination, arm, hand and finger dexterity,
including ability to grasp, and visual acuity to use a keyboard,
operate equipment and read technical information. Overall mobility
is essential. May include sitting for long periods of time, driving
a vehicle and working under challenging conditions.Work Conditions:
Work is performed indoors with some potential for exposure to
safety and health hazards related to emergency services relief
work. May travel and participate in meetings and conferences
throughout chapter jurisdiction, state and Red Cross system.
Because the Red Cross is a disaster response organization, staff
may be asked to be on 24-hour call during period of major
disaster.What's in it for you:For those candidates located in
Colorado or Connecticut, the minimum annual salary range for this
position is: $100K+ . We do not offer an annual bonus for this
role. Note that the American Red Cross sets salary ranges aligned
to a specific geographic location in which the job or employee
resides. The stated salary range in this posting is an average and
may not be reflective of your individual circumstances. We will
review specific salary information at the time of phone screening
based upon your location.The American Red Cross is a diverse
nonprofit organization that creates a culture of collaboration and
team spirit. We offer our employee's a competitive salary, wide
range of generous benefits including health, dental, vision, life
and disability insurance; flexible spending accounts; 401K
retirement plan with match; paid time off, holidays and floating
holidays and paid family leave. Also, we encourage professional
development and provide growth opportunities. To be considered for
this position, please visit www.redcross.org/jobs to apply. Apply
now! Joining our team will provide you with the opportunity to make
a difference every day. The American Red Cross is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law. Interested in
Volunteering?Life's emergencies don't stop, and neither do American
Red Cross volunteers, who represent more than 90 percent of our
workforce to help prevent and alleviate human suffering. You can
make a difference by volunteering in a position that appeals to you
and allows you to use your unique skills and talents. The Red Cross
relies on generous volunteers who give their time and talent to
help fulfill our lifesaving mission.Visit
redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.To view the EEOC Summary of Rights,
click here: Summary of Rights
Keywords: American Red Cross, Washington DC , Marketing CRM Business Application Lead, Advertising , Washington, DC
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