Service Coordinator
Company: DXP
Location: Richmond
Posted on: January 29, 2026
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Job Description:
Job Description Job Description Do you want to grow with us? At
DXP we are passionate about what we do and driven to be the best
solution for our industrial customers. Since 1908 DXP has been
dedicated to the highest quality of customer service through our
expertise of the products we distribute and the technical services
we perform with a sense of individual pride and company spirit.
Throughout your career with DXP, we will encourage and empower you
to take an active role in identifying and driving your development,
so you feel total confidence in your ability to achieve ongoing
success. We aspire to be the best solution for the Industrial
customers' needs for MROP products and services through our
Innovative Pumping Solutions, Metal Working, Supply Chain Services
and Service Centers. Check out our many videos to learn more!
http://www.dxpe.com/about -us/careers/ Summary: Under the direction
of the Service Manager, the Service Coordinator will coordinate
part manufacture with in-house and subcontracted sources, develop
professional repair scopes of supply with inspection details and
pictures that can be presented to the customer in the form of a
quote, communicate effectively and consistently with internal and
external clients, coordinate repair projects, provide quotes or
estimates for pump repairs. Responsibilities of the Service
Coordinator include, but are not limited to: Assist the Service
Coordinator in requesting quotes for parts needed on service
orders. Enter jobs into the P21 system and assign SO numbers and
create POs. Capture freight charges and ensure received parts are
allocated to the correct job. Assist with inputting labor hours
into service orders within P21. Provide administrative support to
the Service Manager, including handling documents and special
requests. Monitor job progress by checking the board daily and
following up with vendors or shop leads on any delays. Create and
maintain spreadsheets to track shop supplies inventory. Order
office supplies for the service department. Generate packing slips
for all completed jobs leaving the shop. Maintain and organize
important documents for field and service mechanics such as
badging, certificates, and any safety documents Price check and
order necessary supplies for field mechanics and machinists. Ensure
required forms are consistently stocked and readily available.
Qualifications of the Service Coordinator include, but are not
limited to: Prior inside sales/customer service experience The
ideal candidate would have preferably/but not required 2-3 years of
some combination of the following knowledge: pump/motor /rotating
equipment/industrial products sales Efficient in Windows based
programs (Excel, Word, PowerPoint, etc.). Experience with
SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would
be a plus. Excellent communication skills Should be enthusiastic
and able to work independently Must have experience performing a
majority of the functions Willingness to learn and take directions
when needed Data entry skills, organization, multi-tasking and
customer focus is required LI-JG1 ZRJG Additional Information: Pay:
$25-$40/hr Physical Demand: N/A Working Conditions: Office
environment Training/Certifications: NA Shift Time/Overtime: Normal
in-person business hours Monday-Friday. Travel: NA Education:
Bachelors degree preferred but not required. Location:
USA:CA:Richmond DXP is always looking for individuals who want to
join a team of employees who have the desire to achieve remarkable
accomplishments together. The culture of the organization is
supportive and goal oriented with high expectations, yet it is an
environment where the team spirit inspires everyone to do their
best. All DXP employees play a vital part in the organization and
are treated with respect. By applying to DXP, you will have the
opportunity to speak with some of the most respected professionals
in the industry. DXP offers a comprehensive benefits package for
full-time regular employees, normally working a minimum of 30 hours
per week including: Medical, Dental, Vision, Flexible Spending,
401(k), paid holidays, Life and Disability Insurance, and
additional supplemental products. All part-time and temporary
employees are eligible for 401(k). Minimum Required Salary and
benefits commensurate with experience. We are an equal opportunity
employer. Except where prohibited by state law, all offers of
employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. EOE/M/F/D/V
Keywords: DXP, Washington DC , Service Coordinator, Administration, Clerical , Richmond, DC
