-Implement the VEN programs and supervise the daily operations of
the Front Office to comply with Crescent Hotels & Resorts and
Marriott Tribute Portfolio's Standard Operating Procedures,
maximize revenues and motivate associates to ensure an optimal
level of quality service and hospitality are provided to the hotel
-Acts as Hotel Manager, Manager-on-Duty for the PM shift and
holidays / 5 days in a week.
-Runs PM daily communication during the PM shifts.
-Develop and maintain the Front Office, Bell/Valet (as pertain to
-Write and revise ongoing front desk policies and procedures.
-Communicates all information regarding property promotions to the
necessary departments and to the Front Office staff.
-Assist in maximizing revenue by monitoring inventory and
-Compute daily payroll, monitor overtime, schedules, and other
reports. Analyze data and make decisions based on previous
experience and knowledge of circumstances to prepare daily forecast
of expected arrivals and departures.
-Monitor and report on expenses (Payroll and supplies) to aid in
controlling costs while ensuring adequate staff and supplies are on
hand to provide top quality service.
-Assist in hiring, training and supervises the Front Desk &
Bell/Valet staff and conducts performance evaluations, coach and
counsel associates when necessary.
-Review group resumes, Guest VIPs, & daily reports and communicates
all necessary information to the Front Office and other departments
to communicates any special requests to the staff to ensure smooth
-Field Guest and Associate complaints, conducting thorough research
to develop the most effective solutions. Plan and implement
detailed steps by using experienced judgment and discretion.
-Assist in regularly conducting Front Office staff meetings for the
purpose of keeping the staff informed, providing training and
creating a positive work environment.
-Run necessary reports to monitor accuracy of data entry to avoid
-Assist in the supervision of the Front office and Bell/Valet
staff, to include scheduling, enforcing service standards and in
the training and motivation of the staff.
-Prepare and complete the Front Desk Schedule for the following
week every Tuesday for GM review.
-When necessary performs the duties of his/her subordinates.
-All other duties as assigned by the General Manager.
ONGOING + EVERYDAY TASKS:
-Perform special projects and other responsibilities as
-Participate in hotel committees, MOD program and task force
-Assist in all areas requested and act in the GM's place during
-Demonstrate a working knowledge of all hotel safety and security
procedures as required maintaining a secure and safe environment
for associates as well as guests.
-Report any unusual occurrences and/or request to the General
-Read and abide by all the regulations and rules of conduct stated
in the associate handbook.
To fulfill this role successfully, you should demonstrate the