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Front Desk Receptionist

Company: Advanced Surgical Care of Maryland
Location: Lanham
Posted on: November 22, 2021

Job Description:

Job descriptionNEW ambulatory surgery center seeking a Full-Time Receptionist to work M-F, no weekends. You must possess a high school diploma or GED, one year of experience (preferably in an Ambulatory Surgery Center), strong ethical and moral character references, and excellent telephone and basic computer skills.Responsibilities of the position include but are not limited to the following: PURPOSE AND SCOPE:

  • Acts as the facility receptionist while answering incoming referral calls and completing scheduling for patients. Responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed, and communicated per the center's policies and procedures. Provides secretarial and administrative support as needed.PRINCIPAL DUTIES AND RESPONSIBILITIES
    • Coordinate and execute patient scheduling.
    • Handle patient scheduling at the center; schedule and input appointments into the computer scheduling module in a timely and efficient manner.
    • Informs management of patient cancellations or additions and inputs adjustments into the computer scheduling module.
    • Contacts patient and/or referral source when a patient fails to report or cancels an appointment. Documents why patient canceled or failed to report.Complete registration and admissions of patients. Duties include:
      • Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
      • Obtain necessary patient information - clinical, financial, and demographic - from referral sources to initiate the admissions process.
      • Interview patient or patient representative or referral source to obtain the necessary personal and financial data to determine eligibility for admission.
      • Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with the center's policies and procedures.
      • Coordinate with a referral source or patient or patient's physician to effectively resolve issues impacting patient's admission process.
      • Ensure all aspects of patient confidentiality are maintained at all times.
      • Provide the patient with appropriate HIPPA information and documentation.
      • Verify and obtain eligibility and benefits for all primary and secondary insurances. If verification is processed via the Internet, prints out and included in the registration packet.
      • Perform pre-certification on all non-Medicare patients before treatment is initiated.
      • Assemble, file, and maintain patient medical records and financial records.
      • Work closely with Business Office Manager to obtain and verify all necessary information for billing purposes.Post-procedure responsibilities include:
        • Research any questions related to charge sheets.
        • Distribute copies of all billing information and necessary documents to the Business Office Manager on a daily basis.
        • Send patient operative reports to referral source and patient's physician within 72 hours of a completed procedure.
        • Ensure appropriate signatures are included on all necessary chart forms.
        • Inspect patient charts post-procedure. Obtain physician dictation and file in the medical record.
        • File charge sheets in financial records.
        • Purge medical records per policy and procedure.Perform a variety of clerical and secretarial duties, including:
          • Greet visitors and patients.
          • Maintain inventory of office forms and supplies.
          • Print the patient schedules and pull patient charts daily.
          • Arrange for package pickup and delivery as needed.
          • Review and comply with the Code of Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations.PHYSICAL DEMANDS AND WORKING CONDITIONS:
            • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians.
            • The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.*Hourly wage begins at $13/hr., but is based on experience and certifications.Job Types: Full-time, Part-timePay: From $13.00 per hourBenefits:
              • Dental insurance
              • Health insurance
              • Life insurance
              • Paid time off
              • Vision insuranceSchedule:
                • Day shiftEducation:
                  • High school or equivalent (Preferred)Experience:
                    • Customer service: 1 year (Preferred)
                    • Medical terminology: 1 year (Preferred)
                    • Computer skills: 1 year (Preferred)Work Location: One location

Keywords: Advanced Surgical Care of Maryland, Washington DC , Front Desk Receptionist, Administration, Clerical , Lanham, DC

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