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Senior Billing & Accounts Receivable Analyst (Billing Systems Technolo

Company: Choice Hotels International, Inc
Location: Rockville
Posted on: January 14, 2018

Job Description:

In the hospitality industry, people matter.

That's why here at Choice Hotels we're always looking for exceptional people - people who will challenge us, make our team stronger, smarter and complete. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done - and done well.

At Choice, we are looking for employees to connect the world through the power of hospitality - and we offer support, a strong culture, a collaborative workplace and the opportunity to thrive. Choice brings together people, brands, and technology to enable success. Who are we looking for? Maybe it's you.The role...The Analyst works within the Billing & A/R Team with a primary focus on UAT testing and implementing quality control processes for data used for billing, managing the reporting needs and compliance procedures of the department, and performing various types of analyses as needed. The Analyst is also responsible for developing and maintaining training and process documentation for the department. General responsibilities include writing and executing test cases for billing system software testing. Monitoring daily 'guest stay' processing to ensure all billing related data is received accurately and timely; designing, developing and preparing various billing related reports, dashboards, ad-hoc reports and performance metrics; performing general auditing and various types of data analyses. Work closely within a team environment as a primary tester and contributor of the team. Develop relationships with key individuals from various departments and levels of the organization. Stay current with who the owners are of the various data and systems used at Choice.What you will do...Analysis & UAT testing- Perform various data analyses, root cause analyses, and/or ad hoc reporting to support various projects, research, process improvement or other management initiatives. Write and execute test cases for billing system software testing.Quality Control - Perform procedures associated with identifying, remedying or preventing errors in daily processing of guest stay data needed for billing customers. Activities include monitoring, base lining, auditing, synchronizing, investigating, and compliance.Reporting - Use standard methods and formulas to design and develop metrics, reports and analysis to drive key business decisions. Collect, manipulate and analyze and interpret daily, weekly, and monthly billing related data. Prepare reports, which may be in the form of visualizations such as graphs, charts and dashboards, detailing the results deduced.Training & Documentation - Develop and maintain quality training and process documentation for the Billing and A/R department.Travel Agent and Franchisee Inquires - Assist team with providing support for billing and commission related inquires. Be conversant in all billing fees, programs, systems, processes and support available to customers.Skills you have...

  • Bachelor's Degree required. Degree in business, finance, or management information systems preferred
  • 3-5 years' experience in an analyst role, experience in data analysis and developing reports preferred
  • Project Management experience a plus
  • Advanced proficiency with software programs such as MS Office, especially Access and Excel
  • Advanced proficiency with Business Intelligence and Data Visualization software like Crystal Reports and Tableau
  • Adept at analyzing data
  • Proficient at designing meaningful reports and dashboards
  • Proficient at creating useful documentation
  • Experienced in business process improvement methods
  • Familiar with Ericsson MetraTech billing system software a plus
  • Experience in billing system conversions and UAT testing
  • Proficient at creating and executing test cases for software testing
  • Experience working in a project team for billing system software updates or conversions
  • Able to communicate effectively with technical personnel regarding system requirements, testing, and reporting
  • Self-motivated with intellectual curiosity
  • Critical thinking and problem solving
  • Task prioritization and time management
  • Excellent written and oral communication
  • Keen attention to detail and accuracy
  • Desire/ability to work in a fast-paced environment
  • Ability to learn and adapt to change
  • Ability to work with minimal supervision
  • Must be able to uphold Choice's Values & Performance principles of collaboration, performance excellence, sense of urgency, open to new ideas, inclusion & diversity, integrity, customer focus, and respect. Must be able to uphold Choice's Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, and respect.

    Keywords: Choice Hotels International, Inc, Washington DC, Senior Billing & Accounts Receivable Analyst (Billing Systems Technolo, Accounting, Auditing, Rockville, DC

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