Collections, Customer Service

Company: Chesapeake Oncology Hematology Associates
Location: Glen Echo
Posted on: September 26, 2024

Job Description:

Job Description Job Opening: Patient Accounts Representative/Accounts Receivable

We are seeking a skilled and detail-oriented Patient Accounts Representative/Accounts Receivable professional to join our team. The ideal candidate should possess the following qualifications and be proficient in the responsibilities outlined below:

Key Responsibilities:

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  Insurance Knowledge:
  
  

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  Demonstrate a solid working knowledge of insurance processes, including deductibles, out-of-pockets, and copays.
  
  
  
  
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  Payment Posting:
  
  
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    Accurately record payments received from patients and insurance companies in the billing system.
    
    
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    Apply payments to the appropriate patient accounts to ensure precise financial records.
    
    
    
    
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    Account Reconciliation:
    
    
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      Conduct regular reviews of patient accounts to identify discrepancies, errors, or unpaid balances.
      
      
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      Investigate and promptly resolve any account discrepancies to maintain accurate financial records.
      
      
      
      
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      Customer Service:
      
      
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        Interact with patients and their families to address billing inquiries.
        
        
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        Provide clear explanations of charges and assist in establishing suitable payment arrangements.
        
        
        
        
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        Collections:
        
        
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          Initiate collection efforts for past-due accounts, adhering to ethical practices.
          
          
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          Contact patients to discuss payment options and negotiate payment plans if necessary.
          
          
          
          
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          Documentation:
          
          
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            Maintain detailed and accurate records of all interactions and transactions related to patient accounts.
            
            
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            Ensure comprehensive documentation of payment arrangements and billing communications.
            
            
            
            
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            Compliance:
            
            
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              Ensure strict compliance with healthcare billing regulations, including but not limited to HIPAA.
              
              
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              Adhere to other relevant guidelines to maintain legal and ethical billing practices.
              
              
              
              
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              Reporting:
              
              
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                Generate regular reports on accounts receivable status, collections efforts, and billing performance for management review.
                
                
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                Provide insights and recommendations based on the analysis of financial reports.
                
                
                
                
                Benefits:
                
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                  Medical Insurance
                  
                  
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                  Paid Leave
                  
                  
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                  Holidays
                  
                  
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                  401k
                  
                  
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                  Short Term Disability
                  
                  
                  Qualifications:
                  
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                    Previous experience in a similar role within healthcare finance or billing.
                    
                    
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                    Strong understanding of insurance processes and healthcare billing regulations.
                    
                    
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                    Excellent communication and negotiation skills.
                    
                    
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                    Proficient in relevant software applications for billing and financial record-keeping.
                    
                    
                    
                    If you are a dedicated and experienced Accounts Receivable professional with a passion for ensuring accurate financial transactions in a healthcare setting, we encourage you to apply.
                    

Keywords: Chesapeake Oncology Hematology Associates, Washington DC , Collections, Customer Service, Accounting, Auditing , Glen Echo, DC