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Mortgage Loan Servicing Representative III

Company: NASA Federal Credit Union
Location: Upper Marlboro
Posted on: November 22, 2021

Job Description:

Overview:NASA FCU employees are mandated to be fully vaccinated by December 8, 2021, unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance. Fully vaccinated means at least 14 days have passed since the last shot was administered. Vaccination documentation or an approved accommodation will be required. Testing is not an option.FIND YOUR PURPOSE - JOIN OUR MISSIONAs one of the largest credit unions in the region and one of the top performers in the nation, NASA Federal is well established, financially sound, and thrives on technology. Our core purpose is to empower people to achieve a brighter financial future by providing them with best-in-class service through our friendly, knowledgeable people. Our employees contribute to the success of our Credit Union each and every day by looking for opportunities to improve the organization, partnering to achieve worthy goals, stepping up to meet challenges, and taking responsibility for actions and outcomes.Our generous benefit package includes:

  • $47,500 - $72,500 / Annually
  • 401(k) match to 5% of earnings - immediate enrollment and 100% vesting
  • Choice of two health plans
  • Dental
  • Vision
  • Life Insurance - no cost
  • Long-term Disability Insurance - no cost
  • Employee Assistance Program - no cost
  • Paid vacation
  • Paid sick time
  • 10 Paid holidays
  • Profit Sharing eligibleWork Hours:Monday - Friday 8:00 a.m. - 4:30 p.m.Responsibilities:NASA Federal Credit Union is looking for a Mortgage Loan Servicing Representative III to maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions, while delivering exceptional customer service.
    • Performs all aspects of consumer loan servicing with a focus on mortgage loan servicing
    • Reviews and audits new escrow setups for accuracy
    • Disburses payment of taxes, insurance, and private mortgage insurance
    • Contacts member regarding delinquent taxes and cancellation of insurance
    • Responsible for the force placement of hazard and flood insurance as needed
    • Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale
    • Analyzes escrow accounts
    • Processes final escrow disbursements
    • Prepares and mails annual escrow analysis statements
    • Reviews member requests for waiver of existing escrow accounts
    • Reviews member requests for waiver of private mortgage insurance
    • Responsible for coordinating mortgage hazard and flood insurance claims
    • Responsible for filing blanket coverage claims for home equity lines/loans
    • Responsible for processing and verifying all rate adjustments on Adjustable Rate Mortgages and Commercial Loans
    • Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit
    • Responsible for loan modifications/partial releases on all real estate loan types
    • Responsible for reviewing and processing year-end tax statements
    • Completes MERS audits; tracks receipt of transfers on Correspondent Loans
    • Responsible for servicing mortgages under the Servicemember's Civil Relief Act (SCRA)
    • May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positionsQualifications:
      • Bachelor's Degree in relevant field preferred
      • Three to six years relevant experience required
      • Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies
      • Excellent communication skills - written, oral, and listening
      • Ability to work independently, as well as collaboratively
      • Acute sense of urgency, with strong time management skills - meeting critical deadlines/goals with accurate work
      • Ability to prioritize and multi-task
      • Must be proficient in Microsoft Suite

Keywords: NASA Federal Credit Union, Washington DC , Mortgage Loan Servicing Representative III, Accounting, Auditing , Upper Marlboro, DC

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