WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

Senior Amenities Lead

Company: Freddie Mac
Location: Mc Lean
Posted on: April 10, 2021

Job Description:

Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. relationships, lead a range of hospitality and fitness services while improving standards and enhancing the programs! The role is responsible for measuring business performance, driving program innovations and maximizing customer experience.Our Impact:Business Services supports the mission of the organization as one of the business areas within Corporate Services, by creating and providing a workplace that allows others to excel and propel Freddie Mac into the future!Your Impact:

  • Management of day-to-day food service and fitness center activities
  • Serve as customer contact on service-related issues; track and ensure timely resolution.
  • Develop and implement plans that drive customer satisfaction.
  • Provides resolutions to an extensive range of challenges.
  • Develop and maintain a network of key relationships with customers and business areas.
  • Lead vendors in an effective manner ensuring compliance with contract, enterprise supply chain, and campus policies and guidelines.
  • Continuously evaluate programs to minimize risk while protecting company's assets & reputation.
  • Maintain SOP & KPI documentation for processes, procedures and vendor service delivery.
  • Teammate effectively utilizing internal and external resources to ensure that contract performance and other projects are successfully completed in a timely manner.
  • Develop solutions that are innovative, thorough, and practicable.
  • Monitor, document and report on all aspects of food service and fitness operations including quality controls, customer service programs, service performance standards, safety and sanitation guidelines, and equipment repair/replacement.
  • Facilitate vendor invoice review and approval process.
  • Assist in the coordination, tracking and on-boarding of contractor staffing as appropriate to maintain compliance with policies and procedures.Initiative Management
    • Manage and maintain KPI and metrics reporting and performance monitoring for food and fitness - supervising performance, understanding performance and creating action items to continually improve performance to drive customer experience; follow-up.
    • Represent the team as the principal customer contact on contracts and performs project leadership roles.
    • Manage applicable website content and design in alignment with corporate communication and brand standards.
    • Collaborate with the leaders of the outsourced services to ensure assigned projects are timely and on budget
    • Support Amenities Manager in all areas, renovation, construction projects.
    • Support Amenities and Business Services in other initiatives as needed.
    • Proactively work with vendors on positive solutions to problems, improve programs and provide customers with a great experience.
    • Take an active and maintaining role in marketing and communication projects: website content, vendor signage management, inclement weather adjustments.Qualifications:
      • A minimum of 7 years of experience running a large, complex food service operation for a food service contractor or oversight from the client side, in a fast paced, deadline driven environment.
      • 5 years of leadership, organization and management experience in a service environment, preferably in B&I or higher ed.
      • Bachelor's Degree.
      • Proven record in general management, including team leadership, partner engagement, financials.
      • Experience in operations and vendor/contract management.
      • Works under limited direction, independently determines and develops approach to solutions
      • Proficiency in managing, and oversight of, day to day operations with an eye towards service, marketing strategy, communications, food quality, standards, sanitation - in cafeterias, coffee shops, catering, event set-up.
      • Ability to work with multiple levels within an organization and cross functional.
      • Solid understanding of food service systems and equipment, culinary operations.
      • Experience driving vendor-partners to deliver quality and hospitality in a cost-conscious manner.Keys to Success in this Role:
        • Detail oriented, drive and determination to deliver first class services in a fast-paced, highly expectant environment.
        • Vendor management skills, particularly leading service contracts and developing winning partnerships.
        • Positive outlook with a solution driven approachCurrent Freddie Mac employees please apply through the internal career site.Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.Time-type:Full timeJob Category:Corporate ServicesFLSA Status:Non-Exempt

Keywords: Freddie Mac, Washington DC , Senior Amenities Lead, Accounting, Auditing , Mc Lean, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Postal Clerk
Description: POSTAL CLERK br br NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY br br br The Postal Service is the largest government related agency in terms of employees.-- The Postal Service (more...)
Company: USA Labor Services
Location: Reisterstown
Posted on: 04/13/2021

Bookkeeper
Description: Job DescriptionWe are looking for an experienced Bookkeeper to join our team in Baltimore, MD At SI Staffing, we are committed to diversity in our internal staff and the associates we provide to our employer (more...)
Company: SI Staffing
Location: Baltimore
Posted on: 04/13/2021

Postal Mail Delivery
Description: POSTAL MAIL DELIVERY NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY br br The Postal Service is the largest government related agency in terms of employees. The Postal Service currently (more...)
Company: USA Labor Services
Location: Columbia
Posted on: 04/13/2021


Mail Processor - Postal Service
Description: MAIL PROCESSOR - POSTAL SERVICE NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY br br br The Postal Service is the largest government related agency in terms of employees. The Postal (more...)
Company: USA Labor Services
Location: Gwynn Oak
Posted on: 04/13/2021

Mail Processor - Postal Service
Description: MAIL PROCESSOR ----- POSTAL SERVICENO EXPERIENCE REQUIRED ----- PAID TRAINING PROVIDED ----- JOB SECURITY br br br The Postal Service is the largest government related agency in terms of employees. (more...)
Company: USA Labor Services
Location: Odenton
Posted on: 04/13/2021

Mail Processor - Postal Service
Description: MAIL PROCESSOR - POSTAL SERVICE NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY br br br The Postal Service is the largest government related agency in terms of employees. The Postal (more...)
Company: USA Labor Services
Location: Laurel
Posted on: 04/13/2021

Assistant Administrator - Finance
Description: The Department of Urology is seeking an Assistant Administrator-Finance. The Assistant Administrator is responsible for the financial budgeting, reporting and management of the Department of Urology, (more...)
Company: Johns Hopkins University
Location: Baltimore
Posted on: 04/13/2021

Postal Mail Delivery
Description: POSTAL MAIL DELIVERY NO EXPERIENCE REQUIRED ----- PAID TRAINING PROVIDED ----- JOB SECURITY br br The Postal Service is the largest government related agency in terms of employees. The Postal Service (more...)
Company: USA Labor Services
Location: Reisterstown
Posted on: 04/13/2021

Corporate Controller
Description: Corporate Controller 120-145K Base Plus 20-30K Bonus br Locally rooted Southern PA Company is well capitalized and poised to roll up a very fragmented industry. This organization is led by one of the (more...)
Company: Legacy Search Advisors
Location: Stewartstown
Posted on: 04/13/2021

Financial Customer Care Representative - Work From Home
Description: Call Center / Remote - Anywhere in the U.S. / Paid training / Medical benefits
Company: BroadPath
Location: Annapolis
Posted on: 04/13/2021

Log In or Create An Account