Service Manager (LO) 2
Company: Wells Fargo
Location: Washington
Posted on: April 9, 2021
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Job Description:
Job DescriptionImportant Note: During the application process,
ensure your contact information (email and phone number) is up to
date and upload your current resume when submitting your
application for consideration. To participate in some selection
activities you will need to respond to an invitation. The
invitation can be sent by both email and text message. In order to
receive text message invitations, your profile must include a
mobile phone number designated as 'Personal Cell' or 'Cellular' in
the contact information of your application. At Wells Fargo, we are
looking for talented people who will put our customers at the
center of everything we do. We are seeking candidates who embrace
diversity, equity and inclusion in a workplace where everyone feels
valued and inspired.Help us build a better Wells Fargo. It all
begins with outstanding talent. It all begins with you.Consumer and
Small Business Banking (CSBB) is at the center of our efforts to
rebuild trust and transform the way we serve our customers and
clients. The CSBB organization is focused on innovating and
transforming our business with the customer at the center, better
enabling customers to engage with us how, when, and wherever they
choose through a broad suite of financial products and services.
While we are pleased to be an industry leader in many consumer and
small business areas, including retail deposits, debit card
transaction and purchase volume, and small business lending, our
primary goal is delivering for our customers. Our market positions
are an outcome of great work by employees who are committed to
serving our customers. We want to build a strong value proposition
for key consumer and small business segments by identifying gaps
and opportunities and building capabilities to transform how we
engage customers and deliver advice.Branch Banking serves more than
70 million consumer and small business customers through a
distribution network consisting of retail branches, ATMs, and
online and digital channels, offering financial products and
services to consumers and small businesses through approximately
5,200 retail banking branches and more than 13,000 ATMs in 36
states and Washington, D.C. Branch Banking includes the Affluent
Segment and Strategy team and Wells Fargo At WorkSM, the Business
Development Office, Business Initiatives, Business Performance &
Accountability, Distribution Strategies, Future Banking, and
Regional Banking.As a service manager, you're an integral part of
the branch management team who works together to deliver an
exceptional customer and team member experience, manage risk, and
support growth. You will spend most of your time directly assisting
customers and supporting tellers in serving their customers. As a
leader, you will coach, motivate and develop your team of direct
reports to achieve their full potential and meet established
business objectives.Your--responsibilities include:--- Lead the
team and serve as a role model by providing excellent customer
service including engaging customers in conversations and building
relationships with them--- Serve as a leader in managing risk;
accountable for alignment with applicable regulations, policy and
procedure requirements, audit and escalation procedures--- Lead the
team to ensure customers are informed of the ways Wells Fargo can
help them succeed financially, by making introductions to other
branch team members and sharing digital banking options--- Attract,
retain and develop talent--- Coach and provide feedback leveraging
performance management tools and processes--- Support customers in
resolving or escalating concerns or complaints --- Manage your
team's schedule and lead the day-to-day operations of the teller
line--- Work a cash drawer to directly serve customers and perform
teller and lead teller dutiesThis LO position has customer contact
and job duties which may include needs assessing and referring
those customers interested in a dwelling secured product to a SAFE
team member. This position includes assisting customers without
taking an application and without offering or negotiating terms of
a dwelling secured transaction. Individuals in a LO position also
must meet the Loan Originator requirements under Regulation Z (LO)
outlined in the job expectations below. As an Employee Manager, you
are expected to achieve success by leading yourself, your team, and
the business. Specifically, you will: --- Lead your team with
integrity and create an environment where your employees feel
included, valued, and supported to do work that energizes them.---
Accomplish management responsibilities which include sourcing and
hiring talented employees, providing ongoing coaching and feedback,
recognizing and developing employees, identifying and managing
risks, and completing daily management tasks.Required
Qualifications* 2+ years of experience assessing and meeting the
needs of customers and/or helping with issue resolution
demonstrated through work or military experience* 2+ years of
experience following policies and procedures demonstrated through
work or military experience* 2+ years of leadership experience
including coaching, training, or mentoring demonstrated through
work or military experienceDesired Qualifications* Leadership
skills including the ability to build, develop, and motivate a
diverse work team* Experience addressing and resolving complex
customer issues* Ability to provide strong customer service while
actively listening and responding in an appropriate manner*
Experience working with others on a team to meet customer needs*
Cash handling experience* Knowledge and understanding of retail
compliance controls, risk management, and loss prevention* Ability
to identify potential fraud/risky accounts and take appropriate
action to prevent loss* Ability to interact with integrity and
professionalism with customers and team members* Customer service,
operations, or financial services management experience within a
high volume, fast-paced and constantly changing environment*
Ability to work effectively under pressure, meet deadlines,
exercise independent judgment, and use critical thinking skills*
Ability to lead a team to influence, educate, and connect customers
to technology and share the value of digital banking options*
Relevant military experience including working with military
protocol and instructions, enlisted evaluations, officer/leadership
reporting* Relevant military experience including working in
personnel benefits management, processing military personnel orders
or transitions, wartime readiness operations, human resources or
military recruitingJob Expectations* Ability to work weekends and
holidays as needed or scheduled* Individuals in Loan Originator
(LO) positions must meet the Consumer Financial Protection Bureau
qualification requirements and comply with related Wells Fargo
policies. The LO qualification requirements include meeting
applicable financial responsibility, character, general financial
fitness and criminal background standards. A current credit report
will be used to assess your financial responsibility and credit
fitness, however, a credit score is not included as part of the
evaluation. Successful candidates must also meet ongoing regulatory
requirements including additional screening, if necessary.Street
AddressDC-Washington: 3325 14th St Nw - Washington, DCDisclaimerAll
offers for employment with Wells Fargo are contingent upon the
candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.Relevant military experience is
considered for veterans and transitioning service men and
women.Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Orientation.Benefits SummaryBenefitsVisit
https://www.wellsfargo.com/about/careers/benefits--for benefits
information.
Keywords: Wells Fargo, Washington DC , Service Manager (LO) 2, Accounting, Auditing , Washington, DC
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