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Business Management Senior

Company: Freddie Mac
Location: Mc Lean
Posted on: May 24, 2020

Job Description:

The Freddie Mac Single Family Customer Experience team is seeking a Business Management Senior (BMS) to maintain a customer centric focus in their partnerships on projects within the organization. The Business Management Senior (BMS) will be responsible for assisting with small- to medium-sized projects, partnering with stakeholders across the organization to ensure ongoing visibility of customer experience across projects and providing support for customer-facing sales efforts. The projects will range in complexity and the BMS will assist the Client Solutions business management group by creating business processes, reviewing project materials, establishing meetings, taking meeting minutes, preparing reports and consistently contributing to our sales enablement activities. The BMS will also manage multiple small projects independently and serve as Salesforce change agent for Customer Experience group. Your Work Falls into Three Primary Categories: (Change Management) --- Change Agent for Salesforce and help facilitate Salesforce enhancements --- Responsible for defining, planning and orchestrating a given initiative or task --- Assist with the management of all aspects of the project lifecycle and works with partners for reporting to management --- Assist with various customer-facing change management projects for Sales (Internal Operations) --- In the absence of Manager, provide leadership and business direction to business management team --- Assist in Business process creation and re-engineering --- Participate in SPARK events addressing system outages impacting the clients supported by Sales customer facing teams (Project Management) --- Lead small to mid-sized internal projects --- Assist with tracking pilots, project milestones and issues/risks log --- Facilitate meetings, including creating agendas, taking meeting minutes, preparation and presentation development --- Work closely with Marketing and Communications to prepare communication plans, draft talking points and define outreach efforts Qualifications Qualifications Requirements Must have 2-4 years experience in Salesforce CRM 5-7 years of related professional work experience Highly proficient MS Word, Excel, PowerPoint and SharePoint (Visio a plus) Focused and versatile team player that is comfortable under pressure and thrives in an environment with changing priorities Proven ability to learn new business concepts and react quickly Strong quantitative, analytic and project management skills Must have ability to produce deliverables with minimal direction Ability to navigate a highly matrixed organization effectively Ability to communicate at all levels with clarity and precision both written and verbal Bachelor's degree and/or equivalent work experience Keys to Success in this Role Superior oral and written communications skills Excellent problem-solving and critical-thinking skills Self-starter / independent thinker: demonstrated ambition to take on new roles with increasing responsibility with limited guidance and direction from management Experience working on change management projects especially projects involving changes to business applications Demonstrated business analysis experience with the project lifecycle leveraging either agile project methodology or waterfall project methodology Ability to function in a team environment Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Keywords: Freddie Mac, Washington DC , Business Management Senior, Accounting, Auditing , Mc Lean, DC

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