Licensed Optician
Company: Great Falls Eyecare
Location: Great Falls
Posted on: May 8, 2024
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Job Description:
Licensed Opticians are responsible for selling & dispensing
eyewear and eyewear accessories to patients. They ensure patients
are fitted with the right-size frames that fit their needs and
lifestyle and dispense lenses with correct prescription and
measurements. Licensed Opticians are at the heart of our business.
Their technical and customer service skills ensure patient
satisfaction and repeat business.Duties and
ResponsibilitiesDelivers extraordinary experience to each and every
patient. Provides patients with a complete understanding of our
customized recommendations for products and services.Custom fits
glasses & precisely places prescription in lenses.Develops own
clientele from providing outstanding service and obtaining
referrals.Assists co-workers with difficult or complex areas of
product needs & prescriptions.Keeps current on company/industry
products and procedures, manufacturer rebates, and types of lenses
and frames available.Takes and returns patient calls, updating
patients on the status of their order and resolving order issues
should they arise. Escalates any issues with the Store Manager, as
necessary.Retrieves patient charts and electronic health
records.Assists patients in selecting frames, lens type, and lens
treatments including tints and coatings; depending on specific
patient needs and facial measurements.Educates patients on proper
eyeglass and contact lens care.Collects eye and face measurements
to ensure proper fit.Interprets prescriptions written by
optometrist and ophthalmologist.Creates work orders for lab
technicians, specifying information on lenses needed.Follows-up on
all pending orders. Verifies all orders are within the time
guidelines given and informs patients of status if delays occur.
Notifies patient when orders arrive from lab/manufacturer.Dispenses
glasses by inspecting the product, checking for proper fit,
adjusting if necessary, and asking for feedback.Adjusts eyewear to
ensure visual acuity, proper fit, and patient comfort. Using
various tools, performs eyewear adjustments and repairs.Proficient
in using tools such as pupilometers, PD Sticks, lensometers,
pliers, wrenches, frame warmers, etc.Regularly communicates with
technicians and/or store managers, providing additional patient
information, or asking for an order status.Inspects the final
product ensuring there are no flaws; Cleans and polishes lenses
using cloths and solvents.Cleans and organizes frame boards,
displays, mirrors, work bench, office area, bathroom, and
breakroom, maintaining overall cleanliness and visual appeal of the
store.Restocks retail boards with new merchandize.Understands
product issues and analyzes any problems. Thoroughly and accurately
answers patients' questions regarding insurance, warranty,
products, materials, services, pricing, upgrades, promotions,
etc.Collaborates with technicians, front desk associates, Managers,
and Optometrist.Sells miscellaneous products such as cleaners,
contact lens supply, sunglasses, safety glasses,
etc.Requirements:High School DiplomaState LicensureOptical
dispensing experienceMinimum of one-year experience working as an
Optician strongly preferredExperience with HIPAA requirements
preferredStrong organizational skills and attention to detailStrong
communication skills (verbal and written)Excellent customer service
skills and pleasant demeanor, experience with sales preferredManual
dexterity and hand-eye coordinationDependability and
punctualityAbility to lift up to 30lbs, bend, kneel, and stand up
to 8 hrs a dayPhysical DemandsThis position requires the ability to
communicate and exchange information, utilize equipment necessary
to perform the job, and move about the office.Req Benefits:
Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision
Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid
Holidays *Benefits applicable to Full Time Employment only*by
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Keywords: Great Falls Eyecare, Washington DC , Licensed Optician, Hospitality & Tourism , Great Falls, DC
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