Receptionist
Company: OrthoVirginia
Location: Fairfax
Posted on: April 26, 2024
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Job Description:
OrthoVirginia, Virginia's largest provider of expert orthopedic
and therapy care, is currently seeking a full-time, experienced
Lead Registration Coordinator to join our team! Along with a
collaborative, team-oriented work environment, our outstanding
employment package includes: competitive salaries, excellent
medical, dental, and vision benefits, paid time off (PTO), a
generous 401k incentive plan, short-term and long-term disability
insurance, life insurance, and a company-wide wellness program.
Position Summary The Lead Registration Coordinator serves as a
source of technical and procedural knowledge for other registration
coordinators and ensures proper operations procedures are
up-to-date and documented. Independently function as a high
performing Registration Coordinator. Primary Functions &
Accountabilities Ensure that proper operational procedures are
up-to-date, documented, and followed Regularly communicate
information and updates that directly impact the team Ensure
employees have appropriate training and other resources to perform
their jobs Ensure that the team is properly responding in a timely
manner to all requests received internally and externally
Independently function as a high performing Registration
Coordinator Maintain the registration desk, answer phone lines, and
schedule appointments Enter and update patient information, verify
insurance coverage, obtain authorizations, and collect co-pays
Provide administrative support to providers as needed (e.g. filing,
distributing dictation, etc.) Provide general office assistance
including purchasing of office supplies, maintenance of office
equipment. Coordinate with billing office on collections and
balancing payments. Serve as liaison between patients and the
clinical staff and will work toward ensuring efficiency and
excellent customer service. Adhere to established procedures for
appointment scheduling, intake, and record-keeping for all patients
Collect appropriate copays, payments on accounts and payments for
cash and carry supplies and accurately posts to patient's account
Communicate with providers, medical assistants, financial
counselors, patient resource coordinators and other support staff
as needed Demonstrate sound knowledge of insurance plan
participation and ensures appropriate processing of insurance
information Manage telephone, fax, and e-mail requests in a timely
and organized manner to ensure effective communication and
excellent customer service Participate in the rotation of late
nights and Saturday clinics with the ability to work flexible
schedules to meet clinic needs Knowledge, Skills & Abilities Must
be able to multi-task with a strong sense of responsibility and
initiative Strong written and verbal communication and
interpersonal skills Exceptional customer service skills and focus
Must be comfortable assessing situations and resolving or
escalating as required Able to establish/maintain effective working
relationships with patients, staff payers and team members Strong
working knowledge with insurance authorizations,
limitations/coverage, eligibility, billing, insurance regulations,
insurance benefits and appeal processes Must be able to understand
and explain most insurance and billing questions as it pertains to
the patient Position Requirements High school diploma or equivalent
Three years of relevant office experience; Medical office
experience preferred Basic knowledge of Microsoft Office; Typing
speed of at least 35 WPM with high accuracy Employment Type: Full
Time
Keywords: OrthoVirginia, Washington DC , Receptionist, Administration, Clerical , Fairfax, DC
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here to apply!
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