Director of Fulfillment Operations - NW

Company: Safelite
Location: Washington
Posted on: May 3, 2024

Job Description:

Director of Fulfillment Operations - NW page is loaded Director of Fulfillment Operations - NW Apply locations SEATTLE, WA time type Full time posted on Posted 2 Days Ago job requisition id JR36134 Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Director of Fulfillment Operations leads operations for several fulfillment sites within a defined geographic region. They develop current and future fulfillment site leaders while promoting a culture of high performance and engagement. They lead through operational excellence and delivering top-tier customer service, they prioritize listening, removing success barriers, and best practice implementation in collaboration with store operations.What You'll Get

• Competitive salary plus annual bonus opportunities.
• Weekly payday on every Friday!
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• View all our health, wealth, and life offerings at www.safelitebenefits.com . What You'll Do
  • Direct annual and long-term business planning, aligning with regional needs and company objectives with a focus on business outcomes (i.e. NPS, Cost per Unit, on-time delivery, shipment quality, associate retention, and engagement).
  • Inspire fulfillment location leaders to surpass business objectives by connecting them with company mission, vision, values, and strategy.
  • Oversee the talent cycle: selection, onboarding, training, development, and performance management.
  • Effectively manage market P&L, maximizing profits and minimizing losses.
  • Evaluate and foster leadership and associate capabilities to meet business needs, prioritizing development activities and succession planning across locations.
  • Partner with field stakeholders to enhance regional operational processes, ensuring exceptional end-to-end fulfillment experiences that exceed quality and service standards and drive adoption of best practices.
  • Review performance progress and opportunities with fulfillment leaders frequently to ensure each location meets or exceeds goals.
  • Ensure compliance with pertinent Federal, state, and local regulations including OSHA, CDL, DOT, and MHE within defined region. -What You'll Need
    • Must be 18 years old.
    • Valid driver's license required; successful Motor Vehicle Records check (MVR) completion.
    • 7-10 years of leadership and supervisory experience, including leading other leaders.
    • 7-10 years of experience in supply chain, fulfillment, or distribution segments preferred.
    • Multi-site management experience preferred.
    • Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
    • People-first mentality with a solution-oriented approach.
    • Ability to travel up to 50% with the ability to work at a physical Fulfillment location within the region.Apply today to start your fulfilling journey!#LI-CP1 --Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
      Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.-- Join our Talent CommunityDidn't find the right job? Upload your resume for ongoing consideration!Who We Are Safelitewas founded in Wichita, Kansas in 1947. -A leading service organization, the -Safelite family of brands -delivers our People Powered, Customer Driven experience to -more than 11 million customers annually. - Safelite AutoGlass , the nation's largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 -MobileGlassShops across all 50 U.S. states, while -Safelite - Solutions -provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through -our -technology-forward -supply chain -and corporate -services. - We're People Powered: Our people come first. W e care about your well-being and w e'll give you what you need to have a happy work/life. We're good at what we do: we're proud of our 88% Net Promoter Score (NPS). We're big: We're owned by Belron , the world's largest vehicle glass company, -spanning -40 countries -across -6 continents. We're trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we've even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. We don't discriminate on the basis of any characteristic protected by law , nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are. What You Should Know Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, -. Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use . Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. - Click here to be considered as an approved agency partner. Health and Safety: -To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally -entitled associates . Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.Your privacy choices You trust us with more than your vehicle glass - you also share your personal information with us. We're committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you.
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